icon Khóa học tương tác trực tiếp

How to Use Customer Service to Turn Transactions Into Relationships

As the person in charge of customer service, it’s your job to help your reps create relationship customers. That’s why you should send them to How to Use Customer Service to Turn Transactions into Relationships.

Tổng quan chương trình

There are two kinds of buyers out there. Transaction buyers look at your company as just another vendor. They’ll buy from you on price or convenience. When a lower price or more convenient process comes along, they’re history. Relationship buyers view your business as an organization they can trust. They buy from you because you consistently overdeliver on service. Relationship buyers purchase more frequently and in larger amounts than transactional buyers.

Icon

Bạn sẽ học được những gì

In this interactive, one-day seminar you will learn to understand what customers really want, overcome customer dissatisfaction, prevent client defection and resolve complaints, maximize add-on and cross-sell opportunities, partner across functions to exceed customer expectations, and increase customer retention.

Icon

Tại sao bạn muốn học chương trình này

Dale Carnegie Training has been building world-class relationship skills – locally and around the globe for 89 years. We can help your customer service representatives get results. One of our clients experienced a 40% increase in the average value order and an 18% increase in customer retention. If these are the kind of results your company expects you to produce, enroll your team in How to Use Customer Service to Turn Transactions into Relationships today. Give them, and yourself, the critical advantage you can only get from Dale Carnegie Training.

Icon

Chương trình này giúp gì cho bạn

Achieve success by utilizing these core concepts of human behavior and thereby unleashing the leader in each of us. Our “product” is a confident, empowered, inspired and enthusiastic individual who is ready to achieve excellence.

Đăng ký ngay khóa học này

Page 1
Next

Bạn đã thêm một khóa học từ khu vực khác.

Bạn chỉ có thể đăng ký hoặc thêm các khóa học vào giỏ hàng từ một khu vực cùng một thời điểm.
Thành công rồi. Bạn có thể tiếp tục đăng ký cho khóa học này. Chúng tôi sẽ xóa địa điểm bạn đã lựa chọn trước đó và thay thế với địa điểm hiện tại của bạn.

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie