Preparing For Your Course
1. What are the System Requirements for participating in a Live Online course?
Live Online Technical Specifications
- 1.4GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows® XP or Windows 7; 2GHz Pentium 4 or faster processor (or equivalent) for Windows Vista®
- Windows XP, Windows Vista, or Windows 7
- 512MB of RAM (1GB recommended) for Windows XP or Windows 7; 1GB of RAM (2GB recommended) for Windows Vista
- Microsoft Windows Server® 2003 SP2, 2008 R2
- Microsoft Internet Explorer 11 or later; Mozilla Firefox; Google Chrome
- 1.83GHz Intel Core™ Duo or faster processor
- 512MB of RAM (1GB recommended)
- Mac OS X, 10.5, 10.6, 10.7.4, 10.8
- No Adobe Connect Add-in support for Mac OS X 10.5 (Leopard). Users on Leopard can attend meetings in the browser.*
- Mozilla Firefox; Apple Safari; Google Chrome
2. What are the System Requirements for use of self-paced e-learning?
Self-Paced Technical Specifications
- Mac OS X
- Internet Explorer 11 and higher
- FireFox 2 and higher
- Safari 1.0 and higher
- Google Chrome (all versions)
Recommended Browser Settings
- Allow pop-up windows
- Depending on security settings, you may have to add cloud.scorm.com as a trusted site in the browser
- Enable third-party cookies
- 800 x 600 minimum screen resolution but we like 1024 x 600 or 1024 x 768 better
- Bandwidth 1.5mbits or higher
3. What is whitelisting? How do I whitelist email and websites?
Whitelisting is when you place an e-mail address or an IP address on a list of accepted senders. Whitelists are used frequently with email applications to allow users to compile lists of senders they wish to receive e-mail from. This list overrides any blacklists and spam filters, and allows the e-mails to be delivered to the user’s inbox instead of filtered out as spam.
If you are logging in from your work computer, consider consulting with your system administrator.
Domains to whitelist:
5. How should I prepare for my Live Online learning program?
Every week we offer a free, 30-minute "Kickoff to Online Learning" session. This session is a fun way to make sure your audio connection is good, how to use the interactive tools available in WebEx, and how you can get the most out of your learning program. See the schedule of upcoming dates for this session.
Also, review these tips to success in the online classroom!
- Turn off email, phones, IM tools and clear distractions from your training area.
- Get into the game; participate! Prepare to be called by name.
- Use the Raise Your Hand feature when you have a question or comment.
- Be patient waiting for a response to chat messages.
- If you leave the session, use the step away/step in button to let others know when you leave or return.
- Eliminate background noise. Locate yourself away from other conversations, TV, music, pets, children, and coworkers.
- Go to a private room or cubicle for the duration of your session.
- Use a noise reducing headset and microphone.
- Have fun and engage other colleagues in discussion!
6. What if I have difficulties joining my program using WebEx?
The first thing we suggest trying is to copy and paste the link into a new internet browser (ie. Internet Explorer, Firefox, Chrome, Safari). If you have many programs open, it may help to close them down. If you are logging in from your work computer, consider consulting with your system administrator. Some companies’ firewalls may prevent you from joining the session and access must be granted from your admin before it will allow you to log in. This is not typical but does sometimes occur.
Billing and Customer Support: 1-855-820-9200
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