Work with Dale Carnegie
At Dale Carnegie, we celebrate and respect the inherent value of each individual, appreciating the differences that make us unique. Our diversity makes us a stronger organization and a more enjoyable place to work.
Open Roles
Lead Director of Product and Content Integration
This is a remote position within the US.
General Position Summary:
This company is seeking a Director of Product & Content Integration to join our team. This position is responsible for managing and directing the development of new learning solutions across media, with a focus on blending face-to-face, live online, and eLearning supporting our proprietary Learning environment. This Lead Director will lead, oversee, and orchestrate all activities related to product development, product portfolio management, and product/content tailoring activities. Responsibilities will include coordinating product related activities with the Lead Director of Training Quality for Trainer Development, and Director/Product Owner, Learning Strategy for building products for the proprietary Learning environment.
This Lead Director will also be responsible for the generation of multiple MVP’s, the refinement through user- testing, the success of the testing controls & variables, and the speed to market of the final product. The Lead Director will work closely across organizational boundaries to support the successful collaboration and integration of products into the global network. The key focus of this leader will be combining Strategy, Innovation, Design. Measurement, and Transformation to create a client experience that redefines how consumers engage with training and life-long learning.
Essential Duties/Responsibilities:
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Lead and coordinate all product related activities for the eVolve Learning Platform for various learner’s engagement and integrate DC&A’s unique delivery methodology in trainer-led programs.
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Works with product managers, product services, and accreditation specialists as well as marketing, sales, franchising, and training team members to create, develop, and launch new and improved learning solutions that deliver on the brand promise.
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Oversees the development of all learning solutions developed for the global network of Dale Carnegie Training.
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Works with project manager(s) to ensure that the development of learning solutions follows the product-to-market process to launch on time and on budget.
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Mentors and guides a team of instructional/product designers to plan, design, develop, and evaluate learning solutions in a variety of formats including blended, eLearning, flipped, mobile, virtual, and traditional classroom approaches to support the eVolve Learning platform.
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Works with the team to organize course content to produce curriculum that meets prescribed learning outcomes.
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Works hand-in-hand with DC&A and Franchisees on implementing concepts in our centers & delivered digitally that are designed around the consumer and demonstrate leading innovation ideas and concepts.
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Leads innovation by actively participating in the development of new concepts, services and product development, demand drivers and implementation plans.
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Assesses new opportunities and trends that are emerging within the training and self-improvement industry including disruptive technologies and provides a perspective on risk/ability to recreate though a Dale Carnegie lens and that support our current business model.
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Oversees and works with individuals and businesses to identify, explore, and analyze new opportunities and develop new strategic business initiatives that support growth objectives of the organization.
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Develops customer focus groups (in partnership with Director of Research) and uses feedback from customers to gain insight into the market. Apply learnings to improve both future and current technology & products.
Qualifications/Requirements:
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Bachelor's degree in related field
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Experience working in the classroom as a trainer/facilitator
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Experience managing a team, preferably a virtual team
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Experience working with the development of soft-skills training
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A strong working knowledge of instructional design for classroom, eLearning and blended environments
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Working knowledge of instructional design tools & methodologies
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Demonstrated skills in developing and delivering innovative, creative, courseware
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Proficient experience with authoring tools such as Articulate Studio, Articulate Storyline and Captivate (a plus), and/or other comparable development tools
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Must be technologically independent and able to work as part of a virtual team
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Demonstrated project management skills; ability to supervise and manage multiple projects and meet deadlines.
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5+ years of experience with product and technology/platform development
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Knowledge of the Learning Industry (adult learning) and/or Professional Development Field are desired
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Overall aesthetic sensibility with the ability to visualize, conceptualize and imagine new customer solutions
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Passion for human centered design and past application
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On hands experience in an agile organization, leading the design and measurement of new initiatives
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Love of developing human potential
Benefits include the following:
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Medical
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Dental
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Vision
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Company-paid life insurance
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Company-paid short- and long-term disability insurance
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401K Plan
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Flexible Spending Account
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Health Savings Account
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Employee Assistance Program
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Vacation and Personal Days
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Paid Holidays
To apply for this position, please send your resume to [email protected]
General Position Summary:
The Director of Thought Leadership will be responsible for ongoing research into current workplace issues facing leaders, employees, and franchisees, and for creating assets to build the organizations and support business development globally. This leader will also be responsible for accelerating the company's thought leadership position through the platforms of multiple executives’ communications across the globe including the President and CEO and the numerous stages and speaking opportunities made available throughout the industry. This Director organizes high-profile, thought leadership discussions that bring together different groups to share best practices. As the company’s lead storyteller, this leader is responsible for all thought leadership content, i.e., white papers, case studies, multimedia events, and online community initiatives.
This accomplished and growth-focused marketing professional has extensive experience in providing exceptional executive-level marketing services for global b2b with an aim of achievement of desired business goals. Highly proficient in devising and executing numerous marketing strategies to target specific markets for continuous business growth and analyzing market trends and forecasting business opportunities. This leader will also be responsible for developing the company’s B2B marketing strategy leveraging our thought leadership positioning, inclusive of lead generation, the design and development of integrated campaigns bringing together digital, social, and event marketing aligned with sales initiatives.
Qualifications/Requirements:
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Passionate about the customer journey and research.
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Master’s degree in the related field of research along with a good knowledge of Sales and Marketing. Ph.D. a plus
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Excellent communication and leadership qualities
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Excellent observation, analytical and managerial skills
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Sound knowledge of Marketing and Sales
Benefits include the following:
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Medical
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Dental
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Vision
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Company-paid life insurance
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Company-paid short- and long-term disability insurance
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401K Plan
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Flexible Spending Account
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Health Savings Account
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Employee Assistance Program
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Vacation and Personal Days
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Paid Holidays
To apply for this position, please send your resume to [email protected]
Sales Manager
This is hybrid position in New York City.
General Position Summary
Initially, the Sales Manager is directly responsible for growing sales revenues through their own sales production. Eventually, their role will shift to growing sales revenues through the existing sales team as well as hiring/developing new sales team members that produce additional top-line revenue.
Essential Duties/Responsibilities:
Initially:
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Produces substantial top-line revenue over the course of the first 9 to 12 months on the job.
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Keeps informed of new products and go-to-market strategy.
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Earns the trust and respect of the existing COE sales team members.
Eventually (9 to 12 months after onboarding):
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Leads and manages sales team.
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Develops and increases sales revenues to meet assigned targets.
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Develop and coach sales teams for greater responsibility and growth.
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Oversee the process of recruiting and retaining the sales team members of the Center and ensure that the standards, values, and culture never deteriorate.
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Achieve sales goals that align with the budget for the New York Center of Excellence.
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Tracking vital information through Salesforce and other tools on the Center’s pipeline, closed/won, revenue.
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Reporting vital information on the Center’s overall sales performance to Senior Leadership.
Qualifications/Requirements:
Initially:
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Bachelor’s degree required plus minimum 5 years’ experience in B2B C-Level sales.
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Track record of meeting or exceeding sales goals individually.
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Strong background in developing and understanding the process or techniques of promoting and selling intangible business solutions.
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Extensive experience using Salesforce to measure and drive sales performance.
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Good sense of administrative and business practices.
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Experience leading business development initiatives.
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Strong business and financial acumen.
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An entrepreneurial approach in forging relationships with organizations and their leaders.
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Must possess a high level of interpersonal skills including people development.
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Ability to interact and communicate effectively with individuals at all levels of the organization.
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Must possess excellent written communication skills.
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Solid Consultative Sales background where one approaches an opportunity acting more like an advisor/consultant rather than a Salesperson to ensure that we are selling solutions based on the clients and problems (not just selling a product/tangible good).
Eventually (9 to 12 months after onboarding):
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Successful sales leader with a strategic approach to consultative sales.
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Effective sales coach that has successfully hired, motivated & developed teams for greater responsibility and growth (Account Management/Business Development).
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Has had experience with and successfully managed P&L/budget responsibility.
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A leader of people with strong team-building resources that align with our Relationship Principles & Legacy.
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Ability to consistently achieve team sales targets regardless of circumstances.
Benefits include the following:
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Medical
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Dental
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Vision
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Company-paid life insurance
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Company-paid short- and long-term disability insurance
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401K Plan
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Flexible Spending Account
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Health Savings Account
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Employee Assistance Program
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Vacation and Personal Days
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Paid Holidays
To apply for this position, please send your resume to [email protected]
Sales Field Executive APAC & EMEA
This an Independent Contractor position located in APAC
General Position Summary
The Sales Field Executive is responsible for driving top line revenue through the Dale Carnegie Training (DCT) franchise network by developing new business opportunities within the mid-sized to large enterprise training market with a focus on the APAC region while providing support in the EMEA region. The goal of this role is to increase the average deal size and foster repeat business by securing multi-year strategic accounts.
Essential Duties/Responsibilities:
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Develop franchise sales capabilities by both role modeling and supporting mid to large account selling, with focus on the APAC region while supporting the EMEA region.
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Grow the opportunity pipeline, generate profitable revenue growth and new client acquisition.
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Assess customers’ needs and skills, nurturing enduring and productive relationships.
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Provide market insights to support the marketing strategy for consistent lead generation.
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Clearly understand and implement the regional sales plan, while effectively conveying its value proposition.
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Qualify prospects and engage franchisee sales talent in the process.
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Use salesforce.com to track opportunities and deliver accurate reports on the sales pipeline.
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Assist customers in conducting ROI analysis to illustrate the benefits of our offerings.
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Develop best practices for leading successful sales campaigns to midsized companies, collaborating with marketing and other internal departments.
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Establish a repeatable sales model that guarantees consistent success and revenue growth.
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Collect market and customer information and provide feedback on purchasing trends.
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Identify new markets and business opportunities.
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Research sales competition
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Collaborate with the VP of Global Accounts and Outsourcing to formulate innovative sales strategies/models and evaluate their effectiveness.
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Work closely with DCT internal functions to optimize processes and outcomes.
Qualifications/Requirements:
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Demonstrated work experience of 3-5 years (with a minimum of 3 years in B2B arena)
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BA/BS degree or equivalent • Consulting experience preferred
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Fluent in English and Mandarin is required
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Preferred experience in professional training, leadership development or business services industry
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Experienced with different sales techniques and pipeline management • Strong communication skills (both written and oral), negotiation abilities, and interpersonal skills
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Self-motivated and goal oriented
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Business acumen with a solid understanding of the APAC and EMEA region(s) and businesses
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Previous experience in agile positions is a plus
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Experience working in a virtual team environment
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Experience “in” or “with” the Learning Industry preferred
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Experience working with Salesforce.com or similar CRM systems
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Proficient with Microsoft Office suite and excellent computer skills required
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Resides in APAC
This role is agile, requiring the Sales Field Executive, APAC & EMEA to manage meetings and calls remotely, heavily relying on technology and strong interpersonal skills. Up to 50% traveling will also be required.
Dale Carnegie & Associates, Inc. is an Equal Opportunity Employer and committed to creating a diverse and inclusive company culture. Dale Carnegie & Associates, Inc. does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.
To apply for this position, please send your resume to [email protected]
Senior Manager Product Portfolio
This is a remote position within the US.
General Position Summary
The Senior Manager Product Portfolio is responsible for overseeing and managing the lifecycle of our content portfolio and communicating with the worldwide network about the products and roadmap. Core program areas include Powerful People Skills (The Dale Carnegie Course), Inspiring Presenters (High Impact Presentations), Leaders Who Build (Leadership Training for Managers), and More Sales and Amazing Service (Winning With Relationship Selling). The role will work directly with the Lead Director of Product and Content Integration to influence product strategy and offerings for all delivery channels, including technology, and drive the company’s product-to-market (launch) process.
Essential Duties/Responsibilities:
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Accountable for oversight and management of the life cycle of DC face-to-face, live online, and on-demand e-learning core learning solutions that fit our brand architecture to produce:
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Inspiring Presenters
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Leaders who Build
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Powerful Youth Leaders
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Accountable for revenue and registration targets for core programs and forecasts and tracks data on a regular basis.
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Communicate with franchisees about the launch, updating, maintenance, and discontinuation of learning solutions.
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Manages the learning solutions for in-house (i.e. corporate) and public offerings.
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Creates and communicates pricing strategy recommendations.
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Provides or obtains content expertise to support core learning solutions.
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Maintains the master list of programs offered by Dale Carnegie.
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Partners with marketing to ensure the success of new and existing products in the marketplace.
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Is a part of the Products Leadership Team which influences strategy and execution for Dale Carnegie Products to ensure a robust portfolio of learning solutions.
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Works with product managers, product services, and accreditation specialists, as well as marketing, sales, franchising, and training team members to create, develop, and launch new and improved learning solutions that deliver on the brand promise.
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Oversees the development of all learning solutions developed for the global network of Dale Carnegie Training.
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Works with the project manager(s) to ensure that the development of learning solutions follows the product-to-market process to launch on time and on budget.
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Use instructional design skills to plan, design, develop, and evaluate learning solutions in various formats, including blended, eLearning, flipped, mobile, virtual, and traditional classroom approaches, with the potential to lead or outsource ID work to potential employees or outsource contractors.
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Applies adult learning theory to ensure the effectiveness of courses.
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Works with the team to organize course content to produce a curriculum that meets prescribed learning outcomes.
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Oversees the application of the ADDIE model to conceptualize training design, content, and delivery methodology.
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Works to create plans and strategies to update existing training courses and materials, utilizing industry best practices for course design and delivery in keeping with the design and intention of the original materials.
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Leverages global cultural awareness and experience in working with diverse stakeholders.
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Works with the team to use a disciplined instructional design approach to create blended solutions.
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Champions innovation in courseware
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Tests new ideas with and through the franchise network
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Works with the team to use development tools such as PowerPoint, Articulate Studio, Articulate Storyline or Adobe Captivate.
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Oversees activities related to assessments and assessment strategy. Assisting in identifying how assessments support engagement on new LMS system and new product deployment as identified by our franchisees and customers.
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Oversees activities related to accreditation standards related to ISO, ACCET and ACE protocols. Ensuring we maintain standards to support the quality initiatives to support tuition assistance, college credits and operational standards that undergird the quality of our products we offer to our franchisees and customers.
Qualifications/Requirements:
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Must be a team player who is committed to and lives the Dale Carnegie principles.
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Demonstrated project management skills; ability to manage multiple projects and meet deadlines.
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Experience leading and developing people.
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Ability to lead project teams made up of people who do not report to them.
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7+ years in product management
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Experience in product management with services or intangible products
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A strong working knowledge of the training industry
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Knowledge of Dale Carnegie training programs preferred.
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Cross-cultural awareness and sensitivity
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Fluency in English required, multiple languages a plus.
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Must be technologically independent and able to work as part of a virtual team.
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Fluency in design thinking, creative problem solving, or Agile preferred.
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Bachelor's degree required.
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MBA preferred.
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Up to 40% travel during normal business travel
Dale Carnegie & Associates, Inc. is an Equal Opportunity Employer and committed to creating a diverse and inclusive company culture. Dale Carnegie & Associates, Inc. does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.
Benefits include the following:
-
Medical
-
Dental
-
Vision
-
Company-paid life insurance
-
Company-paid short- and long-term disability insurance
-
401K Plan
-
Flexible Spending Account
-
Health Savings Account
-
Employee Assistance Program
-
Vacation and Personal Days
-
Paid Holidays
To apply for this position, please send your resume to [email protected]
Sales Field Executive Germany
This an Independent Contractor position located in Germany
General Position Summary:
The Sales Field Executive is responsible for driving top-line revenue through the Dale Carnegie Training (DCT) franchise network by developing new business opportunities within the mid-sized to large enterprise training market. Increase average deal size and repeat business by selling multi-year strategic accounts.
Essential Duties/Responsibilities:
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Develop franchise sales capabilities by both role modeling and supporting mid to large account selling.
-
Grow the opportunity pipeline, generate profitable revenue growth and new client acquisition.
-
Evaluate customers’ skills, needs and build productive long-lasting relationships
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Provide market insights to support the marketing strategy for consistent lead generation.
-
Clearly understand and implement the regional sales plan, and accurately articulate the value proposition of the plan
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Qualify prospects and engage franchisee sales talent in the process.
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Use salesforce.com to track opportunities and accurately report on sales pipelines
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Help customers with ROI analysis (why to buy)
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Develop best practices for leading successful sales campaigns to midsized companies, working with marketing and other internal functions
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Develop a repeatable sales model that ensures consistent success and revenue growth
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Gather market and customer information and provide feedback on buying trends
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Identify new markets and business opportunities
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Research sales competition
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Work with the VP of Growth EMEA & APAC to develop “out of the box” sales strategies/models and evaluate their effectiveness
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Collaborate with DCT internal functions to opt
Qualifications/Requirements:
- Proven work experience of 3 - 5 years (with a minimum of 3 years in business 2 business arena)
- Consulting experience preferred
- Professional training, leadership development or business services industry experience preferred
- Familiarity with different sales techniques and pipeline management
- Strong communication (both written and oral), negotiation and interpersonal skills
- Self-motivated and driven
- Business savviness & solid understanding of the EMEA and or APAC region(s) and businesses
- Successfully worked in agile positions would be a plus
- Fluent in English and 1 of the EMEA and / or APAC key languages (French, German, Mandarin…etc.)
- Experience working in a virtual team environment
- Experience “in” or “with” the Learning Industry preferred
- Experience working with Salesforce.com or similar CRM
- Computer use competency
- BA/BS degree or equivalent
- Must reside in Germany
This is an agile position where the Sales Field Executive - will be required to manage the meetings and calls remotely, therefore heavily relying on technology and strong interpersonal skills.
This position is a Full-Time position where the person is exclusive to Dale Carnegie Training yet due to the structure of the business, and the agile nature of the position, the person will not be an “employee” of Dale Carnegie Training but contracted by the company.
To apply for this position, please send your resume to [email protected]
Want to become a Dale Carnegie Trainer?
Title of Role
Department: Corporate Marketing
Location: USA, New York, NY
Employment Type: Full Time
General Position Summary:
The Director of Thought Leadership will be responsible for ongoing research into current workplace issues facing leaders, employees, and franchisees, and for creating assets to build the organizations and support business development globally. This leader will also be responsible for accelerating the company's Though Leadership position through the platforms of multiple executives’ communications across the globe including the President and CEO and the numerous stages and speaking opportunities made available throughout the industry. This Director organizes high-profile, thought leadership discussions that bring together different groups to share best practices. As the company’s lead storyteller, this leader is responsible for all thought leadership content, i.e., white papers, case studies, multimedia events, and online community initiatives.
This accomplished and growth-focused marketing professional has extensive experience in providing exceptional executive-level marketing services for global b2b with an aim of achievement of desired business goals. Highly proficient in devising and executing numerous marketing strategies to target specific markets for continuous business growth and analyzing market trends and forecasting business opportunities. This leader will also be responsible for developing the company’s B2B marketing strategy leveraging our thought leadership positioning, inclusive of lead generation, the design, and development of integrated campaigns bringing together digital, social, and event marketing aligned with sales initiatives.
Essential Duties/Responsibilities (but not limited to):
- Set thought leadership and content marketing direction, aligned to the overall brand strategy and current workplace trends
- Collaborating with teams across the firm to deliver compelling insights
- Brainstorming content ideas and developing editorial calendars
- Establishing research program that serves as the foundation for the firm's thought leadership content strategy
- Oversee and manage company’s research, trends, and analysis requirements. Manages customer and buyer level research -conducting several custom research studies [qual + quant] with a goal of understanding customer journeys and how digital drives consideration and intent.
- Design and lead development of TL campaigns including original points of view, presentations, social media content, white papers, infographics, videos, and articles for third-party publications.
- Collaborate across the organization to integrate TL insights into sales strategies, product development, and executive team business decisions.
- Support sales enablement initiatives for internal sales department and a franchise network of nearly 200
- Develop B2B lead gen and go to marketing targeted strategies leveraging our thought leadership, a comprehensive media plan, event and sales strategy
Specialties:
Workplace trends, Digital Analytics, Team Leadership, Marketing Insights & Best Practices, Custom Research, Sales Enablement strategies and Client Relations
Qualifications/Requirement:
- Passionate about the customer journey and research.
- Master’s degree in the related field of research, with good knowledge of Sales and Marketing. Ph.D. a plus
- Excellent communication and leadership qualities
- Excellent observation, analytical and managerial skills
- Sound knowledge in Marketing and Sales
