Dale Carnegie Live Online FAQs

Dale Carnegie live online courses are highly engaging, interactive, and collaborative. Our instructors engage with you through chat, breakout rooms and 'coaching in the moment', delivering the same transformation experience remotely as our in person programs.

Billing, Transfers, and Cancellation

1. If I am unable to attend the session I signed up for can I transfer to a new date? How?

2. How do I get a refund on a course?

3. I missed my Live Online program. What can I do?

4. What are the transfer and cancellation policies?

5. How can I contact Dale Carnegie Digital with questions I have about my Live Online session?

1. If I am unable to attend the session I signed up for can I transfer to a new date? How?

Yes, you can transfer into a new session by accessing the My Courses section in the Learning Portal. Locate the class you would like to reschedue and click the View button. On the course page, click the Reschedule button and a list of available dates/times will appear. Click the Enroll button under the course date of your choice. You will receive a reminder email 24 hours prior to the start of your session.

If you missed one session of a multi-session program, please work with your instructor to make up any coursework or you can reschedule a missed session using the instructions listed above.

2. How do I get a refund on a course?

To cancel your course enrollment and receive a refund, please contact our Customer Support group by calling 1-855-820-9200, or email us at [email protected].

3. I missed my Live Online program. What can I do?

We would be happy to assist you with rescheduling your class. Contact our Customer Support team and we can provide you with a list of upcoming dates/times of your class. Just let us know what date/time works for you and we can take care of the rest. (Note: as a matter of policy, we only allow one re-schedule.)

Phone: 1-855-820-9200
Email: [email protected]

4. What are the transfer and cancellation policies?

Transfer Policy: A registrant may transfer once without a transfer fee. Any additional transfers may be subject to a transfer fee.

Cancellation Policy: Dale Carnegie Digital will give you a complete refund if you cancel up to two weeks before your Live Online webinar, workshop or seminar begins. Please note, however, that cancellations received less than two weeks before the Live Online webinar, workshop or seminar begins may be subject to a service charge. In fairness to all attendees, confirmed participants who do not attend their scheduled session forfeit the right to a refund, but will be allowed 90 days from session date, to contact Dale Carnegie Digital to transfer in to another course session date based on availability. Dale Carnegie Digital reserves the right to cancel any of its programs.

Customer Support Phone: 1-855-820-9200
Email: [email protected]

5. How can I contact Dale Carnegie Digital with questions I have about my Live Online session?

Phone: 1-855-820-9200 (Mon-Fri, 8AM-5PM New York Eastern Time)

Email: [email protected].

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