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    The world-famous Dale Carnegie Course will give you the confidence and competence to take command of your career. View Upcoming Dates

    Quality Customer Service Training

    Amazing customer service is crucial for any organization that depends on its customers to be successful.

    POPULAR COURSES in CUSTOMER SERVICE

    transforming customer complaints

    Transforming Customer Complaints into Opportunities

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    Learn to clarify complaints and reduce stress by taking care of your customers on both an emotional and rational level.

    attitudes for service

    Managing Customer Expectations

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    Determine the customer’s initial expectations, and learn sure-fire approaches to exceeding them again and again!

    world class customer service

    World Class Customer Service Training Package

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    Learn how to deal with upset clients, maintain an attitude that makes others feel understood, and build customer loyalty.

    An amazed customer is a loyal customer

    The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come. Plus, with the state of the social and digital age, one incredible customer experience can immediately translate to thousands more. That’s why proper customer service training can help deliver a long-term increase in sales and customer loyalty.

    Create better customers, and teams

    Customer experience training is crucial to any organization that works with people. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills feel a greater sense of value and commitment to their job. These skills make a positive impression in the minds of current and future customers, as well as the employees who utilize them.
    Our customer service training courses will help you:
    Assess customer service
    attitudes and set goals
    Make heroes out of your
    frontline service people
    Amaze customers with every
    interaction
    Build rewarding customer
    relationships
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    Find your customer service training programs

    Our training provides advanced customer service tips and tools for your organization based on the content area or competency you want to improve. Learn about customer service skills that create positive first impressions, manage customer expectations, and build customer loyalty by exploring through our training and development courses.
    Explore Services Training
    “Dale Carnegie Training was the catalyst that got us through some challenging times and allowed our leadership team to focus on common goals that were better understood by nearly everyone. Dale Carnegie Training changed the look and feel of our organization.”
     
    Edward M. D’Alba, PE
    President, Urban Engineering, Inc.

    Enroll in customer service training today.

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    Customer service training resources you may be interested in:
    ebook
    Team Conflict Resolution Strategies
    When a team player has an issue with another, a leader should be willing and able to address problems directly and as swiftly as possible. When you understand different conflict resolution strategies, you’ll be able to more easily see things from another person’s perspective, engage your team members, and work effectively with challenging situations before they become crippling to the team’s progress -- and most assuredly before there is bloodshed.
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    ebook
    Time Management: A Practical Guide To Efficiently Prioritizing Your Time, Enabling You To Achieve Optimum Results
    The reality of today’s world is that we must achieve great results within less time. The key is to optimize your time, both professionally and personally, in a manner that will yield the most ideal results. This brief guide is designed to help you prioritize tasks and work efficiently.

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    eBook
    Quick Tips for Outstanding Customer Service
    It might sound simple, but driving profitability and growth stems from customer service and satisfaction. This guide offers practical customer service tips you can use immediately – and leave your competitors in the dust… every. single. time.
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