POPULAR COURSES in CUSTOMER SERVICE

Transforming Customer Complaints into Opportunities
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Learn to clarify complaints and reduce stress by taking care of your customers on both an emotional and rational level.

Managing Customer Expectations
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Determine the customer’s initial expectations, and learn sure-fire approaches to exceeding them again and again!

World Class Customer Service Training Package
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Learn how to deal with upset clients, maintain an attitude that makes others feel understood, and build customer loyalty.
An amazed customer is a loyal customer
The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come. Plus, with the state of the social and digital age, one incredible customer experience can immediately translate to thousands more. That’s why proper customer service training can help deliver a long-term increase in sales and customer loyalty.
“Dale Carnegie Training was the catalyst that got us through some challenging times and allowed our leadership team to focus on common goals that were better understood by nearly everyone. Dale Carnegie Training changed the look and feel of our organization.”
 
Edward M. D’Alba, PE
President, Urban Engineering, Inc.
Enroll in customer service training today.
Reach out
Contact us at any time to ask questions or find out more about developing the skills you need to succeed at work and in your everyday life.