This course is foundational when it comes to customer service. 

Attitudes for Service

When it comes to customer service, attitude outshines aptitude!

Assess your personal customer service attitudes to set goals for improvement.

Use Four Drivers of Customer Service and Three Customer Service Principles to build long-term customer relationships.

Develop and ask the right questions to gain insight and empathy into the customer’s experience.

Use conversational language to maintain authenticity and prevent high-pressure customer interactions.

Apply attitude control principles to maintain professionalism and keep your cool.

Customer Service

The Attitudes for Service course was a great tool for self-reflection on how I approach customers and resolving their issues. The trainer did an excellent job helping us to view things from a customer perspective to resolve issues in the most mutually beneficial way.

I learned a lot about myself and communication style.  Things I could improve and put into practice right away.  This was a kind and indirect approach to self-reflection.