Icon/Live Online/AccentLive Online
Back
Sales Training
Sales

Cross and Up Selling

Price: $385 USD per person | Duration: 1 session, 3 hours
Language: English

Even existing customers are sometimes unaware of the options and opportunities you have to offer. It’s your job as a customer service professional to make them aware and to help them meet their needs with the variety of products and services you provide. This involves knowing when and how to cross sell and upsell by asking the right questions in the right way and presenting alternatives skillfully.

What You’ll Learn

This 3-hour online course will help you recognize and use opportunities, adding value for customers. Apply a cross and up selling process to make decisions easy or customers. Learn to listen acutely to spot opportunities and ask high-gain questions to uncover unspoken needs.

Why you want to learn it

Service and sales professionals double as problem solvers. You try to help customers make decisions to best meet their needs and make them happy. This can be a delicate situation as you seek to cross sell and upsell without appearing pushy. The insights in this course enable you to identify ways to provide a more complete solution, increasing value for customer, you, and your organization.

How it will help you

You will be able to apply proven methods for opening customers’ eyes to the possibilities that you have to offer. Help customers see that, even with an increased initial expense, your suggestions add more value. The end result is win-win -- a satisfied customer and additional sales.

At the end of this session, you will be able to:

  • Identify win-win opportunities to provide more products and services
  • Create opportunities to add value for customers
  • Apply a cross and up selling process to make decisions easy for customers
Print This Page
Share
Date
Oct 19 - Oct 19
Time (EST)
2:00 PM - 5:00 PM
Event Details
Date
Nov 4 - Nov 4
Time (EST)
8:00 AM - 11:00 AM
Event Details
Date
Nov 17 - Nov 17
Time (EST)
2:00 PM - 5:00 PM
Event Details
Date
Nov 30 - Nov 30
Time (EST)
9:00 AM - 12:00 PM
Event Details
Date
Dec 14 - Dec 14
Time (EST)
9:00 AM - 12:00 PM
Event Details
Date
Jan 7 - Jan 7
Time (EST)
9:00 AM - 12:00 PM
Event Details
Date
Jan 19 - Jan 19
Time (EST)
3:00 PM - 6:00 PM
Event Details
Date
Feb 10 - Feb 10
Time (EST)
10:00 AM - 1:00 PM
Event Details
Date
Feb 22 - Feb 22
Time (EST)
9:00 AM - 12:00 PM
Event Details
Date
Mar 2 - Mar 2
Time (EST)
2:00 PM - 5:00 PM
Event Details
Date
Mar 14 - Mar 14
Time (EST)
8:00 AM - 11:00 AM
Event Details
Date
Apr 8 - Apr 8
Time (EST)
12:00 PM - 3:00 PM
Event Details
Date
Apr 21 - Apr 21
Time (EST)
2:00 PM - 5:00 PM
Event Details
Date
May 9 - May 9
Time (EST)
8:00 AM - 11:00 AM
Event Details
Date
May 18 - May 18
Time (EST)
3:00 PM - 6:00 PM
Event Details
Date
Jun 14 - Jun 14
Time (EST)
8:00 AM - 11:00 AM
Event Details
Date
Jun 30 - Jun 30
Time (EST)
2:00 PM - 5:00 PM
Event Details
Register Now >
Register Now >
Questions? Please fill in the form below.
Just ask! Expand this panel and fill out the form to get started.
This information you provide will be used in accordance with the terms of our privacy policy.
Submit

Explore how Dale Carnegie can create business results for your organization or team

©2021 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.