Develop leadership and communication skills to inspire and motivate others with the world-famous Dale Carnegie Course. View In Person and Live Online Dates. 
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People Skills
People Skills

Disagree Agreeably

Navigate disagreements, create understanding and respect.
Course topics also include:
Leadership
About

This 3-hour course includes 90 minutes of live online instruction and 90 minutes of self-directed learning.

Disagreements left unresolved can grow, foster ressentiment, generate bad reviews, and can create conflict that harm productivity, morale, and culture.

For the best value, purchase this course as part of the:

 Customer Service Effectiveness 1 Year Subscription, 

 Professional Essentials 1 Year Subscription, or  

 Sales Effectiveness 1 Year Subscription. 

Objectives:
Keep lines of communication open
Identify personal hot buttons
Foster greater acceptance in disagreements
Apply a formula to disagree in an agreeable way
Create bridges to common ground
Who should attend?

Customer service professionals and anyone who would like to build skills to deal with difficult people, handle conflict, and address issues in a productive way.

Duration:
This course includes 90 minutes of live online instruction and 90 minutes of self-directed learning. Dale Carnegie’s blended experience is the perfect mix of the live instructor-led learning that creates transformation and the sustainment that leads to lasting results. To enhance single session live online experiences, Dale Carnegie includes elements of self-directed learning to encourage behavior and performance change.
3 Hours

What You’ll Learn

Gain insight into your own reactions to discord, and practice expressing yourself in productive way. Learn to be more tolerant of alternate viewpoints and discover six rules for disagreeing agreeably.

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Why You Want To Learn It

Professionals and leaders who can handle conflict and differing points of view are able to build relationships based on mutual respect and can expect better outcomes that lead to positive customer interactions, and a more productive working environment for everyone.

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How It Will Help You

The most successful professionals are those who can deal effectively with all sorts of different people.  They are able to communicate in a way that generates respect, maintains diplomacy, and creates trust.  

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Competencies

  • Communication: Practices active listening supported with relevant oral and written information.   
  • Conflict Resolution: Encourages people to work through contentious situations and works with them to find solutions when necessary.
  • Interpersonal Skills: Consistently builds strong, long-term relationships both inside and outside the organization.
  • External Awareness: Sees things from different points of view and recognizes the impact that actions have on others. Keeps up-to-date with issues and trends that affect areas of responsibility. 
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Date & Time (EDT)
Mar 13, 2024
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90 Minutes -
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Mar 26, 2024
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Apr 9, 2024
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Supplemental Resources

Internal Conflict Resolution Guidebook

This booklet provides practical strategies for solving conflicts and changing attitudes and behaviors to minimize conflicts altogether. You’ll analyze conflict situations to determine the most appropriate resolution, and use the provided template to create an action plan. View eBook >

Dale Carnegie Methodology

The Dale Carnegie® methodology is time-tested with thousands of testimonials attesting that it works. From the very start, on an individual level, you will set stretch goals and with the support of the social learning environment, the ‘in-the-moment’ coaching by the highly trained facilitators, the accountability to commitments, progress will be visible to yourself and others. In the Dale Carnegie® methodology, we focus on building strengths to overpower our weaknesses. We believe that everyone has inherent greatness, and it simply needs to be identified and nurtured.

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Select the best option for you:
Any Language
Date & Time (EDT)
Mar 13, 2024
4:00 PM - 5:30 PM
Location
Live Online
Language
English
90 Minutes -
US$ 399
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More Event Details+
Offered ByDale Carnegie and Associates
Register Now >
Date & Time (EDT)
Mar 26, 2024
3:00 PM - 4:30 PM
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Questions?
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