This 3-hour course includes 90 minutes of live online instruction and 90 minutes of self-directed learning.
Disagreements left unresolved can grow, foster ressentiment, generate bad reviews, and can create conflict that harm productivity, morale, and culture.
For the best value, purchase this course as part of the:
Customer Service Effectiveness 1 Year Subscription,
Professional Essentials 1 Year Subscription, or
Sales Effectiveness 1 Year Subscription.
Customer service professionals and anyone who would like to build skills to deal with difficult people, handle conflict, and address issues in a productive way.
What You’ll Learn
Gain insight into your own reactions to discord, and practice expressing yourself in productive way. Learn to be more tolerant of alternate viewpoints and discover six rules for disagreeing agreeably.
Why You Want To Learn It
Professionals and leaders who can handle conflict and differing points of view are able to build relationships based on mutual respect and can expect better outcomes that lead to positive customer interactions, and a more productive working environment for everyone.
How It Will Help You
The most successful professionals are those who can deal effectively with all sorts of different people. They are able to communicate in a way that generates respect, maintains diplomacy, and creates trust.
- Communication: Practices active listening supported with relevant oral and written information.
- Conflict Resolution: Encourages people to work through contentious situations and works with them to find solutions when necessary.
- Interpersonal Skills: Consistently builds strong, long-term relationships both inside and outside the organization.
- External Awareness: Sees things from different points of view and recognizes the impact that actions have on others. Keeps up-to-date with issues and trends that affect areas of responsibility.
This booklet provides practical strategies for solving conflicts and changing attitudes and behaviors to minimize conflicts altogether. You’ll analyze conflict situations to determine the most appropriate resolution, and use the provided template to create an action plan. View eBook >
Dale Carnegie Methodology
The Dale Carnegie® methodology is time-tested with thousands of testimonials attesting that it works. From the very start, on an individual level, you will set stretch goals and with the support of the social learning environment, the ‘in-the-moment’ coaching by the highly trained facilitators, the accountability to commitments, progress will be visible to yourself and others. In the Dale Carnegie® methodology, we focus on building strengths to overpower our weaknesses. We believe that everyone has inherent greatness, and it simply needs to be identified and nurtured.