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Manage Customer Expectations

In Person

Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet but also exceed these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

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Trainingsinhalte:

Participants will learn to: Determine the expectations of their customers; Manage customer expectations in order to exceed them; Implement a customer expectations management process; Partner with customers to build a relationship.

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Nutzen des Trainings:

Expectations will vary among customers. With a plethora of research and analysis web search tools, customers will learn about your organization before they walk in your doors. They will have their preconceived expectations prior to speaking to you, so it will be a good idea to prepare for this.

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Ziele, die Sie mit dem Training erreichen werden:

Having a structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Daten zu bevorstehenden Kursen

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Sie haben kein für Sie passendes Datum gefunden? Sie möchten diesen Kurs in Ihrem Unternehmen oder Team durchführen? Kontaktieren Sie uns, um weitere Informationen zu erhalten.

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Vielen Dank! Sie werden in Kürze von uns hören!