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As a global leader in professional training and development, we’ve created custom resources to supplement your training, as you further develop the skills to become a better, more confident, and more effective version of yourself.
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Mark Marone | May 15, 2021
Why Empathy Is a Crucial Skill for Leaders
- The pandemic has accelerated and prioritized the humanization of workers and connecting with customers
- Empathy—the ability to feel and understand the world from another person’s point of view—is an essential skill that can be learned and practiced in the workplace
- Managers and leaders are integral in creating empathetic environments for employees and customers
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Mark Marone | April 28, 2021
Promoting Employee Engagement and Mental Health at The Workplace
- Mental and emotional stress are taking a toll on employees and leading to burnout which reduces employee engagement.
- Managers and executives can take steps to protect workers’ wellbeing by encouraging time off, giving them a space to express their needs, and changing company culture and benefits.
- Supported employees are more engaged employees
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Mark Marone | April 22, 2021
Change Management Tips for Successful AI Implementation
- Any AI or digital transformation initiative will introduce change into the workplace, and the success of the implementation depends on a solid change management approach.
- A leader’s social intelligence, including the ability to communicate effectively, empathize, and praise and encourage improvements, is critical for getting people on board with change.
- Leaders can develop, encourage and leverage early advocates by understanding what will make people feel more positive about AI in the workplace.
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Mark Marone | March 22, 2021
Three Things That Are Most Overlooked While Planning AI Projects
- While AI is transforming the workplace and the business environment, the unintended consequences of technology can backfire, both internally and externally.
- Negative experiences with AI can cause companies to lose their customers and damage their corporate culture.
- To get the benefits of AI and maintain a healthy corporate culture, organizations need to take deliberate steps to prepare the workplace and think through potential impacts as part of the planning process
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