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Terms and Conditions

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Cancellation and Refund Policy*

Dale Carnegie will provide you with a refund if you cancel your enrollment prior to the start of your course or if you do not attend any part of the course. Refunds will be issued to the student within 45 days from the date of cancellation, or the first day of the course, whichever is earlier. If you attend all or part of a course, no refunds will be provided.

We reserve the right to cancel a course due to insufficient enrollment, inclement weather, or other events beyond our control. In the event a class is cancelled, we will notify you as soon as possible. You may choose to receive a full refund of your registration fee or credit on another class. Dale Carnegie will not be responsible for any cancellation costs you incur, such as airline tickets and/or hotel reservations.

*For locations outside of the United States, the Transfer and Cancellation Policy may vary. Please contact your local office for more information.

Dale Carnegie Attendance Requirements

Dale Carnegie programs are accredited by several accreditation organizations. To receive credit for taking your Dale Carnegie program, the following requirements must be met:


You must attend and actively participate in: 

  • 10 out of 12 Sessions for a 12-session program
  • 8 out of 9 Sessions for a 9-session program
  • 7 out of 8 Sessions for an 8-session program
  • 6 out of 7 Sessions for a 7-session program
  • 3 out of 4 Sessions for a 4-session program
  • 3 out of 3 Sessions for a 3-session program
  • 2 out of 2 Days for a 2-day program
  • 1 out of 1 Day for a 1-day program

You must attend the last session of your program to receive your Certificate of Achievement.

Participants who miss an entire “A” or “B” segment of a session will not receive credit for that session. For example, if a participant missed one entire session and missed an entire “A” segment of another session in an 8-Week program, the participant would not receive the graduation certificate. 

You are encouraged to make up any session missed. With prior approval from the Trainer, you can join another class to make up the missed session. Participants have up to one year to make up missed classes and complete their course to receive their Certificate of Achievement.

Your Dale Carnegie Trainer will communicate any attendance requirements that are unique to the program in which you’re enrolled.

Late Arrivals, Early Departures:

  • In-Person Programs: Dale Carnegie Training is committed to providing you the best possible learning experience.  To ensure you have time to prepare for your session we would recommend you arrive a minimum of 15 minutes prior to the start of your program.  Any participant who arrives more than 30 minutes after the session start will be considered "absent" for that session and will not receive attendance credit. Participants must attend and participate for at least 80% of the session. Participants who arrive late arrivals, depart early, or a combination of these that results in missing more than 20% of the session will not receive credit for that session.
  • Live Online Program: The virtual training room will open 30 minutes prior to the posted starting time. We recommend that you log on to your session at least 15 minutes prior to the posted start time to ensure your connection, audio, and video capabilities are working properly. Participants must attend and participate for at least 80% of the session. Participants who arrive late arrivals, depart early, or a combination of these that results in missing more than 20% of the session will not receive credit for that session.


We know from experience that those who actively participate in each session get more value out of their Dale Carnegie program. Therefore, as part of the Attendance Policy it is not enough to simply be physically present: participant must also take part in activities, discussions, and demonstrate their skills when asked to do so by their trainer.

Participants must be declared by their trainer as having made progress worthy of the Certificate of Achievement.

To view the credits participants receive for full attendance and participation, click here.

Notice to students: Accet complaint procedure

This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and the institution to ensure that educational training programs of quality are provided. When problems arise, students should make every attempt through the formal complaint procedure within the institution to find a fair and reasonable solution.

However, in the event that a student has exercised the channels available within the institution to resolve the problem(s) by way of the institution\'s formal student complaint procedure, and the problem(s) have not been resolved, the student has the right and is encouraged to take the following steps:

  1. Complaints should be in writing and mailed, faxed, or emailed to the ACCET office. Complaints received by phone will be documented, and the complainant will be requested to submit the complaint in writing.
  2. The letter of complaint must contain the following:
  • A detailed description of the problem(s);
  • The approximate date(s) that the problem(s) occurred;
  • The full name(s) and title(s) or position(s) of the individual(s) involved in the problem(s), including both institutional staff and/or other students who were involved;
  • Evidence demonstrating that the institution\'s complaint procedure was followed prior to contacting ACCET;
  • The name and mailing address of the complainant; if the complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to the institution involved.

In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to ACCET (e.g., the student’s enrollment agreement, the syllabus or course outline, correspondence between the student and the institution).


1722 N Street, NW

Washington, DC 20036

Telephone: (202) 955-1113 | Fax: (202) 955-1118 or (202) 955-5306


Note: Complainants will receive an acknowledgment of receipt within 15 days.

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