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World Class Customer Service - 1 Day Workshop

In Person

In this 1 day workshop, customer service professionals will learn essential skills to make them feel more confident and equipped in their role. They will learn how to build relationships, ask the right questions, assess customer needs, enhance customer interactions and create champions for your business. They will also feel more engaged and empowered to achieve personal and organizational goals.

Skoða dagsetningar og staðsetningu
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Það sem þú lærir

• Assess customer service attitudes – set goals to improve • Gain insight into 4 phases of attitude experienced on the job • Develop a personal action plan to enhance human relations • Create a call summary with next steps to ensure follow-through • Apply principles to exceed customer expectations • Identify win-win opportunities to provide more products and services • Create opportunities to add value for customers • Apply a process to assist customers in making buying decisions • Deal with the emotional and practical aspects of complaints • Apply methods to reduce stress when resolving complaints • Manage customer expectations and confidently exceed them

Open book

Af hverju er það mikilvægt

According to experts, more than 50% of customers will discontinue doing business with a company not because of price or quality, but because of negative experiences in dealing with the human side of doing business. Today’s customer is more educated, better prepared, and has more alternatives than ever before.

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Skrá mig á þetta námskeið

Merely satisfying customers is not enough. To turn customers into fans who will not only remain loyal to your product or service, but will spread the good word, you need to exceed expectations and provide exceptional customer service.

Dagsetningar væntanlegra námskeiða

Veldu staðsetningu hér fyrir ofan til að finna dagsetningar fyrir násmskeið á þínu svæði. 

Gastu ekki fundið dagsetningu sem hentar þér? Langar þig að fá þetta námskeið sent fyrir samtökin þín eða teymið þitt? Hafðu samband við okkur til að fá frekari upplýsingar.

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Takk fyrir! Ráðgjafi mun hafa samband við þig fljótlega.