Arrow LeftRetour
Icon

Managing Customer Expectations

In Person

This workshop will teach you to set, monitor, and influence customer expectations to create and deepen relationships with your customer base.

Voir dates et lieux
Head with lightbulb

Ce que vous apprendrez

Determine the customer’s initial expectations, and learn sure-fire approaches to exceeding them again and again! Work with customers to set realistic expectations, and follow a consistent process to manage them in the future. Explore your influence as you build and deepen relationships with your customers.

Open book

Pourquoi vous voulez l’apprendre

This engaging, collaborative workshop is the perfect way to boost your customer service practices. You’ll make connections with new customers and improve relationships with old ones as you learn to communicate clearly about your business promise. Your organization will earn the trust and respect of everyone you encounter as you consistently come through for your customers.

Person standing next to flag

Comment cela va vous aider

In customer service, consistency is key. As you build your reputation as a company that always delivers, you’ll become an organization that makes customers want to come back! After this workshop, you’ll enjoy success with a loyal customer base that takes you straight to the top.

Dates du prochain cours

Veuillez sélectionner un lieu.

Vous n’avez pas trouvé de date qui vous convient ? Vous voulez que ce programme soit organisé pour votre organisation ou votre équipe ? Contactez-nous pour obtenir plus de renseignements.

Merci ! Un conseiller vous contactera rapidement au sujet de votre demande.