Retour
Customer Service
Customer Service Training

World Class Customer Service Module 1: Attitudes for Service

En présentiel

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities, and leverage industry-wide "best practices" to strengthen customer ties.

Ce que vous apprendrez

• Understand and apply a customer focused approach to service • Communicate value from a customer point of view • Resolve complaints from practical and emotional perspectives • Create additional buying opportunities that add value to the customer • Manage expectations and follow through to exceed expectations

Pourquoi vous voulez l’apprendre

Companies tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer loyalty.

Comment cela va vous aider

Dale Carnegie Training brings organizations the right tools to cultivate valued and lasting customers. These include practices to help employees become good interpreters of what customers want today and expect tomorrow. We present the most effective tactics for overcoming customer dissatisfaction and client defection. We even offer strategies that employees can use to negotiate big wins for both their organizations and their customers.

Print This Page
No results
NO ADDITIONAL COURSES
Vous n’avez pas trouvé de date qui vous convient ? Vous voulez que ce programme soit organisé pour votre organisation ou votre équipe ? Contactez-nous pour obtenir plus de renseignements.
Ces informations que vous fournissez seront utilisées conformément aux termes de notre politique de confidentialité.
Envoyer

Restez toujours informé en recevant notre lettre d’information

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.