World Class Customer Service
With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.
Ce que vous apprendrez
Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives
Pourquoi vous voulez l’apprendre
Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.
Comment cela va vous aider
Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.