iBAHN partnered with Dale Carnegie Training to develop a solution that was designed to increase revenues from existing accounts, increase profit per sale, and reduce the time that it takes per transaction. This solution was achieved through a series of events that included a secret shopper program, one on one interviews with the sales team, and shadowing on sales calls. From these events Dale Carnegie Training developed a solution that focused on time management, customer service, and sales effectiveness
The presentation and delivery of the training was superb. The team was thoroughly motivated and re-energised. What was fantastic to see afterwards was the team actually changing their behaviour and employing the skills they had been taught.
Challenges
The economic downturn led to a contraction of the market place. iBAHN needed to provide a great customer experience to ensure they got the most from a shrinking market.
Solutions
Dale Carnegie Training provided a customised solution focused on customer service, sales and time management.
Results
Gary Bristow, Commercial Director EMEA for iBAHN, commented, "Our 4th quarter was a great success and we showed double digit growth on year on year revenue in what was widely regarded as the most difficult year in hotels for decades. I have no doubt that the Dale Carnegie training played a key part in helping us achieve this success.”
"The presentation and delivery of the training was superb. The team was thoroughly motivated and re-energized. What was fantastic to see afterwards was the team actually changing their behavior and employing the skills they had been taught."
