All Resources / Case Study / iBahn
iBAHN partnered with Dale Carnegie Training to develop a solution that was designed to increase revenues from existing accounts, increase profit per sale, and reduce the time that it takes per transaction. This solution was achieved through a series of events that included a secret shopper program, one on one interviews with the sales team, and shadowing on sales calls. From these events Dale Carnegie Training developed a solution that focused on time management, customer service, and sales effectiveness
How They're Succeeding Now
The presentation and delivery of the training was superb. The team was thoroughly motivated and re-energised. What was fantastic to see afterwards was the team actually changing their behaviour and employing the skills they had been taught.
The economic downturn led to a contraction of the market place. iBAHN needed to provide a great customer experience to ensure they got the most from a shrinking market.
Dale Carnegie Training provided a customised solution focused on customer service, sales and time management.
Gary Bristow, Commercial Director EMEA for iBAHN, commented, "Our 4th quarter was a great success and we showed double digit growth on year on year revenue in what was widely regarded as the most difficult year in hotels for decades. I have no doubt that the Dale Carnegie training played a key part in helping us achieve this success.”
"The presentation and delivery of the training was superb. The team was thoroughly motivated and re-energized. What was fantastic to see afterwards was the team actually changing their behavior and employing the skills they had been taught."
iBahn - Gary Bristow, Commercial Director EMEA, iBAHN