As the Vice President of Customer Transformation, Ercell oversees the entire customer experience by creating quality products that facilitate personal and professional breakthroughs for our clients, and developing a rigorous trainer certification system rooted in our unique delivery methodology. He ensures that both product quality and trainer will drive profitability for our franchise network while serving our client’s human capital training needs. Ercell is regarded as a rapport builder: someone who can break down barriers and build bridges with messages and insights that transcend cultural and organizational differences. As a Canegie Master, he is dedicated to coaching, evaluating, and directing the skills and abilities of future Dale Carnegie trainers on a global scale.
Ercell resides in Atlanta, Georgia, but has not lost his Cajun roots, having been raised in New Iberia, Louisiana. Ercell is married to Kynley Hayward Charles, and they have three children Cydnei, Nola, and Blair, and one grandchild Madison.