Building on a Foundation of Trust in the Community - for Law Enforcement StaffIn Person
This program is an 8 hour POST Approved training on Conflict Management and Mediation. The goal of Building a Foundation of Trust in the Community is to develop good will between law enforcement and the community, discourage conflict and encourage cooperation. As we work to master the communication skills necessary in today’s challenging world, you will develop an understanding of each individual’s role in conflict management and how to adapt our approach in different situations.View Dates and Locations
What You’ll Learn
Assess listening skills and communicate more confidently
Foster high levels of trust vs. indifference
Learn how to define External Awareness and the value it brings
Analyze your conflict response style
Learn how to identify challenging topics and our role in disagreements
Learn how to practice a process for Disagreeing Agreeably
Project an enthusiastic attitude
Commit to continuous improvement
Why you want to learn it
In an age of video cameras, social media and the often unpredictable environment peace officers face, it is more crucial than ever for officers to enhance soft skills as they work to build trust, fight crime and keep communities safe.
How it will help you
Does Dale Carnegie make a difference for peace officers? Leading chiefs say yes. You’ll see the results as you tackle complex challenges that will help you excel in building community relations, manage conflict and gain willing cooperation.