Managerial Courage
This 3-hour course includes 90 minutes of live online instruction and 90 minutes of self-directed learning.
Many people are uncomfortable when it comes to facing tough managerial situations such as giving negative feedback, taking an unpopular stance, or handling difficult situations and people. They worry about dealing with emotions, aggression, and fear. Without strategies in place to manage these difficult situations, it’s easy to become overwhelmed and react poorly.
Learning the right strategies to deal with difficult circumstances enables managers to courageously approach conflict in an unemotional way and influence others to do the same. The resulting conversations create a more productive environment filled with employees and leaders willing to compromise and provide specific and meaningful feedback.
This course is designed to work through multiple strategies and formulas to help participants remain cool under pressure, navigate difficult situations, and practice giving and receiving feedback.
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For the best value, purchase this course as part of the Leadership Essentials 1 Year Subscription.
Anyone who wants to improve their leadership people skills, especially in challenging interpersonal situations.
What You’ll Learn
In this live online course, you’ll discover how to share information and viewpoints openly and directly, and how to skillfully give and receive constructive feedback. Learn the best ways to navigate difficult people and difficult situations by using a six-step process to remain cool under pressure.
Why You Want To Learn It
Without the right strategies in place to manage difficult situations, it’s easy to become overwhelmed and react poorly. The strategies you learn to handle managerial challenges will help create a better work environment.
How It Will Help You
This course is designed to work through multiple strategies and formulas to help participants remain cool under pressure, navigate difficult situations, and practice giving and receiving feedback. It will also provide you with the courage to face new challenges and difficult situations as they arise.
Competencies
- Communication: Practices active listening supported with relevant oral and written information.
- Interpersonal Skills: Consistently builds strong, long-term relationships both inside and outside the organization.
- Conflict Resolution: Encourages people to work through contentious situations and works with them to find solutions when necessary.
- Attitude: Maintains a friendly, positive, and enthusiastic outlook.
- Adaptability: Open-minded. Demonstrates flexibility and a positive attitude when faced with changes.
- Initiative: Proactively makes things happen. Evaluates and takes corrective action with self and others.
- Stress Management: Differentiates between dynamic tension and negative stress, and maintains productive behaviors in difficult situations.
Dale Carnegie Methodology
The Dale Carnegie® methodology is time-tested with thousands of testimonials attesting that it works. From the very start, on an individual level, you will set stretch goals and with the support of the social learning environment, the ‘in-the-moment’ coaching by the highly trained facilitators, the accountability to commitments, progress will be visible to yourself and others. In the Dale Carnegie® methodology, we focus on building strengths to overpower our weaknesses. We believe that everyone has inherent greatness, and it simply needs to be identified and nurtured.
