Handling Difficult Conversations
We've all been impressed by someone who seemed to consistently know what to say and how to say it in any situation. These individuals know how to communicate with diplomacy, tact, and confidence. According to research conducted by Mike Poskey, one of the five skills in emotional intelligence used by accomplished leaders is called "social skills." This skill is important in all aspects of life.
The ability to communicate with tact and diplomacy enhances our leadership skills. Indeed, it helps us manage change, negotiate and find compromises, resolve conflicts, achieve consensus and collaboration, and build a cohesive team.
What You’ll Learn
We can be the kind of person whose natural reaction is to avoid disagreements to maintain a peaceful and cooperative environment, or we can be the type of person who advocates for our ideas very publicly. However, we can learn a lot from those with whom we have differences of opinion if we can view these situations as learning opportunities.
This program helps us better understand our personality and reactions when faced with disagreements on controversial topics - those that are "hot" for us and others. We will address some methods to give others the benefit of the doubt, listen with empathy, and express our opinions in a way that makes them more acceptable, leading to more favorable outcomes, and ultimately, leveraging diversity.
Why You Want To Learn It
In a context where companies increasingly emphasize behavioral skills in their success criteria, "persuasion" is one of the most sought-after skills. This training helps you develop your ability to advance your personal or professional ideas and projects with an open and understanding mindset towards others. It fosters a compassionate form of leadership.
How It Will Help You
By developing self-confidence, this training teaches you to better manage your stress and face all situations with composure. You will seek the appropriate response for each situation within the diversity of practices.
