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Sales Training
Sales

Service Excellence: Elevate Your Customer Service Skills

This module begins with taking 100% responsibility for yourself and the attitude you convey.
About

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic.

What You’ll Learn

This module begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is showing. The challenge is to maintain a friendly, low pressure and high service environment for your customers and keep yourself productive and service— oriented throughout your day.

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Why You Want To Learn It

You will be able to assess customer service attitudes to set goals for improvement.

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How It Will Help You

You will learn how to incorporate the four drivers of customer service to build customer relationships.You will know how to apply attitude control principles to manage their attitudes. Finally, you will know how to use conversational language to keep the interaction low pressure.

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Select the best option for you:
Any Language
Date & Time (PDT)
Jul 11, 2024 - Jun 24, 2024
11:30 AM - 1:00 PM
Location
Live Online
Language
English
90 Minutes -
US$ 39
Live Online Icon
More Event Details+
Offered ByWashington
Register Now >
Questions? Interested in training your team of 10 or more?
Expand this panel and fill out the form to get started.
This information you provide will be used in accordance with the terms of our privacy policy.
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Select the best option for you:
Any Language
Date & Time (PDT)
Jul 11, 2024 - Jun 24, 2024
11:30 AM - 1:00 PM
Location
Live Online
Language
English
90 Minutes -
US$ 39
Live Online Icon
More Event Details+
Offered ByWashington
Register Now >
Questions? Interested in training your team of 10 or more?
Expand this panel and fill out the form to get started.
This information you provide will be used in accordance with the terms of our privacy policy.
Questions?
: