Service Excellence: Elevate Your Customer Service Skills
The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic.
What You’ll Learn
This module begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is showing. The challenge is to maintain a friendly, low pressure and high service environment for your customers and keep yourself productive and service— oriented throughout your day.
Why You Want To Learn It
You will be able to assess customer service attitudes to set goals for improvement.
How It Will Help You
You will learn how to incorporate the four drivers of customer service to build customer relationships.You will know how to apply attitude control principles to manage their attitudes. Finally, you will know how to use conversational language to keep the interaction low pressure.
