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Leadership
Leadership

Managing Conflict in the Workplace

This course will teach you to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain calm under fire.
About

This 3-hour course includes 90 minutes of live online instruction and 90 minutes of self-directed learning.

In a perfect world, unicorns would roam the woods, rainbows would cover the skies, chocolate would have no calories and there would be no conflict. Sadly, the world is not perfect, and managers are required to resolve conflicts between associates, subordinates, and even their own peers. By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a good manager can resolve the strife without ever having to draw his sword.

 For the best value, purchase this course as part of the Leadership Effectiveness 1 Year Subscription. 

Objectives:
Diagnose conflict within your organization.
Analyze your conflict response style.
Apply a variety of strategies for managing and resolving conflict.
Who should attend?

Anyone who wants to build the skills to deal with difficult people and communicate with ease and diplomacy.

Duration:
This course includes 90 minutes of live online instruction and 90 minutes of self-directed learning. Dale Carnegie’s blended experience is the perfect mix of the live instructor-led learning that creates transformation and the sustainment that leads to lasting results. To enhance single session live online experiences, Dale Carnegie includes elements of self-directed learning to encourage behavior and performance change.
3 Hours

What You’ll Learn

This course will teach you to diagnose conflict before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain calm under fire. Learn to recognize your own anger triggers and ways to address them confidently. Analyze methods for resolving conflict that leave valuable relationships unscathed.

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Why You Want To Learn It

Conflict is usually the result of opposing viewpoints, but if you consider it as a natural sharing of ideas, it can be beneficial. With a clear understanding of the issues and the personalities involved, a good manager can resolve a conflict quickly and effectively. A happy workplace is a healthy workplace!

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How It Will Help You

If conflict can be resolved before it’s ever given the opportunity to escalate, then productivity will flourish and morale will remain high. Prompt and efficient conflict management has a positive effect on the bottom line. And of course, it’s always nice to avoid bloodshed.

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Competencies

  • Conflict Resolution: Encourages people to work through contentious situations and works with them to find solutions when necessary.
  • Stress Management: Differentiates between dynamic tension and negative stress, and maintains productive behaviors in difficult situations.
  • Adaptability: Open-minded. Demonstrates flexibility and a positive attitude when faced with changes.
  • Leadership: Drives business results by aligning the vision, mission, and values to enhance business value. Draws upon the unique talents and abilities of others to achieve desired results.
  • Professionalism: Projects an image of honesty, confidence, and integrity that fosters credibility.
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Select the best option for you:
Any Language
Date & Time (EST)
Mar 5, 2024
9:00 AM - 10:30 AM
Location
Live Online
Language
English
90 Minutes -
US$ 399
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Offered ByDale Carnegie and Associates
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Date & Time (EDT)
Mar 28, 2024
1:00 PM - 2:30 PM
Location
Live Online
Language
English
90 Minutes -
US$ 399
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Offered ByDale Carnegie and Associates
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Date & Time (EDT)
Apr 10, 2024
9:00 AM - 10:30 AM
Location
Live Online
Language
English
90 Minutes -
US$ 399
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Offered ByDale Carnegie and Associates
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Date & Time (EDT)
Apr 26, 2024
1:00 PM - 2:30 PM
Location
Live Online
Language
English
90 Minutes -
US$ 399
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Offered ByDale Carnegie and Associates
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Date & Time (EDT)
May 13, 2024
11:00 AM - 12:30 PM
Location
Live Online
Language
English
90 Minutes -
US$ 399
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More Event Details+
Offered ByDale Carnegie and Associates
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Date & Time (EDT)
May 28, 2024
11:00 AM - 12:30 PM
Location
Live Online
Language
English
90 Minutes -
US$ 399
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More Event Details+
Offered ByDale Carnegie and Associates
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Date & Time (EDT)
Jun 12, 2024
1:00 PM - 2:30 PM
Location
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Language
English
90 Minutes -
US$ 399
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Offered ByDale Carnegie and Associates
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Date & Time (EDT)
Jun 20, 2024
9:00 AM - 10:30 AM
Location
Live Online
Language
English
90 Minutes -
US$ 399
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Offered ByDale Carnegie and Associates
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Supplemental Resources

Internal Conflict Resolution Guidebook

This booklet provides practical strategies for solving conflicts and changing attitudes and behaviors to minimize conflicts altogether. You’ll analyze conflict situations to determine the most appropriate resolution, and use the provided template to create an action plan. Read More >

Dale Carnegie Methodology

The Dale Carnegie® methodology is time-tested with thousands of testimonials attesting that it works. From the very start, on an individual level, you will set stretch goals and with the support of the social learning environment, the ‘in-the-moment’ coaching by the highly trained facilitators, the accountability to commitments, progress will be visible to yourself and others. In the Dale Carnegie® methodology, we focus on building strengths to overpower our weaknesses. We believe that everyone has inherent greatness, and it simply needs to be identified and nurtured.

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Select the best option for you:
Any Language
Date & Time (EST)
Mar 5, 2024
9:00 AM - 10:30 AM
Location
Live Online
Language
English
90 Minutes -
US$ 399
Live Online Icon
More Event Details+
Offered ByDale Carnegie and Associates
Register Now >
Date & Time (EDT)
Mar 28, 2024
1:00 PM - 2:30 PM
Location
Live Online
Language
English
90 Minutes -
US$ 399
Live Online Icon
More Event Details+
Offered ByDale Carnegie and Associates
Register Now >
Date & Time (EDT)
Apr 10, 2024
9:00 AM - 10:30 AM
Location
Live Online
Language
English
90 Minutes -
US$ 399
Live Online Icon
More Event Details+
Offered ByDale Carnegie and Associates
Register Now >
Date & Time (EDT)
Apr 26, 2024
1:00 PM - 2:30 PM
Location
Live Online
Language
English
90 Minutes -
US$ 399
Live Online Icon
More Event Details+
Offered ByDale Carnegie and Associates
Register Now >
Date & Time (EDT)
May 13, 2024
11:00 AM - 12:30 PM
Location
Live Online
Language
English
90 Minutes -
US$ 399
Live Online Icon
More Event Details+
Offered ByDale Carnegie and Associates
Register Now >
Date & Time (EDT)
May 28, 2024
11:00 AM - 12:30 PM
Location
Live Online
Language
English
90 Minutes -
US$ 399
Live Online Icon
More Event Details+
Offered ByDale Carnegie and Associates
Register Now >
Date & Time (EDT)
Jun 12, 2024
1:00 PM - 2:30 PM
Location
Live Online
Language
English
90 Minutes -
US$ 399
Live Online Icon
More Event Details+
Offered ByDale Carnegie and Associates
Register Now >
Date & Time (EDT)
Jun 20, 2024
9:00 AM - 10:30 AM
Location
Live Online
Language
English
90 Minutes -
US$ 399
Live Online Icon
More Event Details+
Offered ByDale Carnegie and Associates
Register Now >
Questions? Interested in training your team of 10 or more?
Expand this panel and fill out the form to get started.
This information you provide will be used in accordance with the terms of our privacy policy.
Submit
Questions?
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