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Customer Service
Customer Service

Attitudes for Service

Price: $385 USD per person | Duration: 1 session, 3 hours
Language: English

Every time you encounter a customer, your attitude is showing! This course will help you develop the right attitude for top-notch customer service. It will help you build relationships, increase customer satisfaction, and maintain a positive attitude in any situation.

What You’ll Learn

Learn to project a friendly willingness to serve customers in a low-pressure, high-touch way, in every customer interaction. Discover ways to increase your self-awareness, improve your communication skills, and ask the right questions. With the Four Drivers of Customer Service, you’ll set goals for being a customer champion.

Why you want to learn it

When it comes to customer service, attitude trumps aptitude. Demonstrating a superior customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest, and respect influences customer behavior – moving them from indifferent to loyal.

How it will help you

You will be able to assess your current customer service attitudes and set goals for improvement. Reaching these goals will truly make your organization stand out. Your high-service environment will make customers want to come back to you in the future! Build a loyal customer base, and watch profits soar.

At the end of this session, you will be able to:

  • Assess customer service attitudes to set goals for improvement
  • Use Four Drivers of Customer Service and Three Customer Service Principles to build customer relationships
  • Develop and ask the right questions to gain insight into the customer experience
  • Apply attitude control principles to maintain professionalism
  • Use conversational language to prevent high pressure customer interactions
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Date
Dec 13 - Dec 13
Time (EST)
12:00 PM - 3:00 PM
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Jan 4 - Jan 4
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1:00 PM - 4:00 PM
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Jan 12 - Jan 12
Time (EST)
9:00 AM - 12:00 PM
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Jan 20 - Jan 20
Time (EST)
3:00 PM - 6:00 PM
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Jan 28 - Jan 28
Time (EST)
9:00 AM - 12:00 PM
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Feb 8 - Feb 8
Time (EST)
1:00 PM - 4:00 PM
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Feb 15 - Feb 15
Time (EST)
9:00 AM - 12:00 PM
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Feb 23 - Feb 23
Time (EST)
2:00 PM - 5:00 PM
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Mar 3 - Mar 3
Time (EST)
9:00 AM - 12:00 PM
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Mar 11 - Mar 11
Time (EST)
10:00 AM - 1:00 PM
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Mar 14 - Mar 14
Time (EST)
2:00 PM - 5:00 PM
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Mar 22 - Mar 22
Time (EST)
8:00 AM - 11:00 AM
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Mar 30 - Mar 30
Time (EST)
8:00 AM - 11:00 AM
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Apr 7 - Apr 7
Time (EST)
1:00 PM - 4:00 PM
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Apr 15 - Apr 15
Time (EST)
9:00 AM - 12:00 PM
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Apr 25 - Apr 25
Time (EST)
3:00 PM - 6:00 PM
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Apr 28 - Apr 28
Time (EST)
12:00 PM - 3:00 PM
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May 2 - May 2
Time (EST)
9:00 AM - 12:00 PM
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May 10 - May 10
Time (EST)
3:00 PM - 6:00 PM
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May 18 - May 18
Time (EST)
9:00 AM - 12:00 PM
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May 26 - May 26
Time (EST)
2:00 PM - 5:00 PM
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Jun 3 - Jun 3
Time (EST)
8:00 AM - 11:00 AM
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Jun 13 - Jun 13
Time (EST)
12:00 PM - 3:00 PM
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Jun 21 - Jun 21
Time (EST)
8:00 AM - 11:00 AM
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Jun 29 - Jun 29
Time (EST)
9:00 AM - 12:00 PM
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