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People Skills
People Skills

How to Communicate with Diplomacy and Tact

You'll gain dexterity and grace in dealing with new or trying situations.
Course topics also include:
Organizational Development, Leadership
About

This course will help you influence outcomes and create cooperation through diplomatic and tactful communication. You’ll realize that standing up for yourself, when done effectively, doesn’t offend others; rather it strengthens your relationships and enables positive results through effective communication. Diplomatic communication skills not only improve your professional image; they just make people like you!

Objectives:
Display a positive attitude and professional image.
Increase trust, credibility, and respect through words and actions.
Speak confidently, diplomatically, and tactfully in difficult situations.
Build rapport and strengthen relationships.
Use emotional controls to sustain success.

What You’ll Learn

Develop flexibility in your communication style and assess the intent of your messages against the outcomes. Learn to control your “hot buttons” and respond instead of reacting, maintain composure when criticized. Avoid conflict by staying calm and poised under pressure.

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Why You Want To Learn It

You'll gain dexterity and grace in dealing with new or trying situations. You’ll recognize how you come across to others, learn to speak honestly and confidently, manage your emotions, give and receive criticism constructively, and present yourself as strong – but not intimidating. Most importantly, you’ll discover how to communicate in a manner that does not offend or create conflict.

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How It Will Help You

This course sheds new light on your communication strengths and weaknesses. You’ll learn to disagree in an agreeable manner. Addressing difficult situations assertively and diplomatically, builds your image as a strong, fair-minded leader.

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Competencies

  • Communication: Practices active listening supported with relevant oral and written information. 
  • Interpersonal Skills: Consistently builds strong, long-term relationships both inside and outside the organization.
  • Influence: Consistently directs situations and inspires mutual commitment and an all-win outcome.
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Date & Time (EST)
Jun 22, 2023 - Jun 23, 2023
9:00 AM - 5:00 PM
Location
West Caldwell, NJ
Language
English
2 Days - US$ 2,095
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Offered ByNorthern New Jersey
Date & Time (CDT)
Jul 31, 2023 - Aug 1, 2023
9:00 AM - 5:00 PM
Location
Downers Grove , IL
Language
English
2 Days - US$ 1,995
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Offered ByChicago & Northwest Indiana
Date & Time (EST)
Aug 2, 2023 - Aug 3, 2023
9:00 AM - 5:00 PM
Location
Tampa, FL
Language
English
2 Days - US$ 2,095
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Offered ByTampa Bay
Date & Time (PST)
Aug 10, 2023 - Aug 11, 2023
8:30 AM - 4:30 PM
Location
Sacramento, CA
Language
English
2 Days - US$ 1,995
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Offered BySacramento
Date & Time (EST)
Aug 23, 2023 - Aug 24, 2023
8:00 AM - 5:00 PM
Location
Atlanta, GA
Language
English
2 Days - US$ 1,695
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Offered ByAtlanta
Date & Time (PST)
Sep 7, 2023 - Sep 8, 2023
8:30 AM - 4:30 PM
Location
San Diego, CA
Language
English
2 Days - US$ 1,995
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Offered BySan Diego
Date & Time (EST)
Sep 18, 2023 - Sep 19, 2023
9:00 AM - 5:00 PM
Location
West Caldwell , NEW JERSEY
Language
English
2 Days - US$ 2,095
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Offered ByWestchester, Rockland, & Putnam Counties
Date & Time (EST)
Sep 18, 2023 - Sep 19, 2023
9:00 AM - 5:00 PM
Location
West Caldwell, NJ
Language
English
2 Days - US$ 2,095
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Offered ByNorthern New Jersey
Date & Time (CDT)
Oct 4, 2023 - Oct 5, 2023
8:00 AM - 5:00 PM
Location
Nashville, TN
Language
English
2 Days - US$ 1,695
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Offered ByNashville
Date & Time (PST)
Oct 12, 2023 - Oct 13, 2023
8:30 AM - 4:30 PM
Location
Alameda/Oakland, CA
Language
English
2 Days - US$ 1,995
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Offered BySan Francisco Bay Area
Date & Time (PST)
Nov 9, 2023 - Nov 10, 2023
8:30 AM - 4:30 PM
Location
Alameda/Oakland, CA
Language
English
2 Days - US$ 1,995
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Offered BySan Francisco Bay Area
Date & Time (PST)
Nov 14, 2023 - Nov 15, 2023
8:30 AM - 4:30 PM
Location
San Diego, CA
Language
English
2 Days - US$ 1,995
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Offered BySan Diego
Date & Time (PST)
Nov 16, 2023 - Nov 18, 2023
9:00 AM - 5:00 PM
Location
Santa Ana, CA
Language
English
2 Days - US$ 1,895
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Offered ByOrange County
Date & Time (EST)
Nov 29, 2023 - Nov 30, 2023
9:00 AM - 5:00 PM
Location
Tampa, FL
Language
English
3 Days - US$ 2,095
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Offered ByTampa Bay
Date & Time (CDT)
Dec 4, 2023 - Dec 5, 2023
9:00 AM - 5:00 PM
Location
Downers Grove , IL
Language
English
2 Days - US$ 1,995
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Offered ByChicago & Northwest Indiana
Date & Time (EST)
Dec 7, 2023 - Dec 8, 2023
9:00 AM - 5:00 PM
Location
West Caldwell, NEW JERSEY
Language
English
2 Days - US$ 2,095
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Offered ByWestchester, Rockland, & Putnam Counties
Date & Time (PST)
Dec 14, 2023 - Dec 15, 2023
8:30 AM - 4:30 PM
Location
Sacramento, CA
Language
English
2 Days - US$ 1,995
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Offered BySacramento
Date & Time (EST)
Mar 20, 2024 - Mar 21, 2024
9:00 AM - 5:00 PM
Location
Tampa, FL
Language
English
2 Days - US$ 2,095
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Offered ByTampa Bay
Date & Time (PST)
Apr 4, 2024 - Apr 5, 2024
9:00 AM - 5:00 PM
Location
Santa Ana, CA
Language
English
2 Days - US$ 1,894
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Offered ByOrange County
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Supplemental Resources

Assessment on Communicating with Diplomacy

This guide gives you powerful insight into your own strengths and weaknesses as a communicator. It is designed to help you learn to disagree in an agreeable manner, assert yourself confidently and tactfully, and demonstrate an open and understanding attitude toward others. Read More >

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Any Language
Select a Location
Date & Time (EST)
Jun 22, 2023 - Jun 23, 2023
9:00 AM - 5:00 PM
Location
West Caldwell, NJ
Language
English
2 Days - US$ 2,095
In Person Icon
More Event Details+
Offered ByNorthern New Jersey
Date & Time (CDT)
Jul 31, 2023 - Aug 1, 2023
9:00 AM - 5:00 PM
Location
Downers Grove , IL
Language
English
2 Days - US$ 1,995
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More Event Details+
Offered ByChicago & Northwest Indiana
Date & Time (EST)
Aug 2, 2023 - Aug 3, 2023
9:00 AM - 5:00 PM
Location
Tampa, FL
Language
English
2 Days - US$ 2,095
In Person Icon
More Event Details+
Offered ByTampa Bay
Date & Time (PST)
Aug 10, 2023 - Aug 11, 2023
8:30 AM - 4:30 PM
Location
Sacramento, CA
Language
English
2 Days - US$ 1,995
In Person Icon
More Event Details+
Offered BySacramento
Date & Time (EST)
Aug 23, 2023 - Aug 24, 2023
8:00 AM - 5:00 PM
Location
Atlanta, GA
Language
English
2 Days - US$ 1,695
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Offered ByAtlanta
Date & Time (PST)
Sep 7, 2023 - Sep 8, 2023
8:30 AM - 4:30 PM
Location
San Diego, CA
Language
English
2 Days - US$ 1,995
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Offered BySan Diego
Date & Time (EST)
Sep 18, 2023 - Sep 19, 2023
9:00 AM - 5:00 PM
Location
West Caldwell , NEW JERSEY
Language
English
2 Days - US$ 2,095
In Person Icon
More Event Details+
Offered ByWestchester, Rockland, & Putnam Counties
Date & Time (EST)
Sep 18, 2023 - Sep 19, 2023
9:00 AM - 5:00 PM
Location
West Caldwell, NJ
Language
English
2 Days - US$ 2,095
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More Event Details+
Offered ByNorthern New Jersey
Date & Time (CDT)
Oct 4, 2023 - Oct 5, 2023
8:00 AM - 5:00 PM
Location
Nashville, TN
Language
English
2 Days - US$ 1,695
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More Event Details+
Offered ByNashville
Date & Time (PST)
Oct 12, 2023 - Oct 13, 2023
8:30 AM - 4:30 PM
Location
Alameda/Oakland, CA
Language
English
2 Days - US$ 1,995
In Person Icon
More Event Details+
Offered BySan Francisco Bay Area
Date & Time (PST)
Nov 9, 2023 - Nov 10, 2023
8:30 AM - 4:30 PM
Location
Alameda/Oakland, CA
Language
English
2 Days - US$ 1,995
In Person Icon
More Event Details+
Offered BySan Francisco Bay Area
Date & Time (PST)
Nov 14, 2023 - Nov 15, 2023
8:30 AM - 4:30 PM
Location
San Diego, CA
Language
English
2 Days - US$ 1,995
In Person Icon
More Event Details+
Offered BySan Diego
Date & Time (PST)
Nov 16, 2023 - Nov 18, 2023
9:00 AM - 5:00 PM
Location
Santa Ana, CA
Language
English
2 Days - US$ 1,895
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More Event Details+
Offered ByOrange County
Date & Time (EST)
Nov 29, 2023 - Nov 30, 2023
9:00 AM - 5:00 PM
Location
Tampa, FL
Language
English
3 Days - US$ 2,095
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More Event Details+
Offered ByTampa Bay
Date & Time (CDT)
Dec 4, 2023 - Dec 5, 2023
9:00 AM - 5:00 PM
Location
Downers Grove , IL
Language
English
2 Days - US$ 1,995
In Person Icon
More Event Details+
Offered ByChicago & Northwest Indiana
Date & Time (EST)
Dec 7, 2023 - Dec 8, 2023
9:00 AM - 5:00 PM
Location
West Caldwell, NEW JERSEY
Language
English
2 Days - US$ 2,095
In Person Icon
More Event Details+
Offered ByWestchester, Rockland, & Putnam Counties
Date & Time (PST)
Dec 14, 2023 - Dec 15, 2023
8:30 AM - 4:30 PM
Location
Sacramento, CA
Language
English
2 Days - US$ 1,995
In Person Icon
More Event Details+
Offered BySacramento
Date & Time (EST)
Mar 20, 2024 - Mar 21, 2024
9:00 AM - 5:00 PM
Location
Tampa, FL
Language
English
2 Days - US$ 2,095
In Person Icon
More Event Details+
Offered ByTampa Bay
Date & Time (PST)
Apr 4, 2024 - Apr 5, 2024
9:00 AM - 5:00 PM
Location
Santa Ana, CA
Language
English
2 Days - US$ 1,894
In Person Icon
More Event Details+
Offered ByOrange County
Register Now >
Questions? Interested in training your team of 10 or more?
Expand this panel and fill out the form to get started.
This information you provide will be used in accordance with the terms of our privacy policy.
Submit
Questions?
: