We have all been awed by someone who always seems to know what to say and how to say it in any situation. These people know how to communicate effectively. The ability to stay poised and articulate in a variety of settings is one of the key behaviors of a successful leader. Not only is this skill crucial to success in the work environment, it also can make a very positive impact across all areas of life. Of our the skills to master, communication is the most important, and it starts here.