优质的客户服务培训

公司的成功取决于客户的认可,卓越的客户服务是至关重要的。

只有让客户感到惊喜,才能使他们变得忠诚

The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come. Plus, with the state of the social and digital age, one incredible customer experience can immediately translate to thousands more. That’s why proper customer service training can help deliver a long-term increase in sales and customer loyalty.

打造更好的客户和团队

对任何公司来说,客户体验至关重要。 员工和客户之间的每次互动不仅会影响保留的客户数量,有效客户服务技能的员工也会感受到更高的价值感和对工作的承诺。 这些技能在当前和未来客户以及使用它们的员工心中留下了积极的印象。

我们的客户服务培训课程将帮助您:

评估客户服务的态度,并制定目标

让英雄出自一线服务人员

每次互动都让客户感到惊喜

建立有价值的客户关系

查找客户服务培训课程

我们的培训首先了解您希望改进的领域或能力,继而为您的组织提供高级客户服务提示和工具。 通过我们的培训和发展课程,了解客户服务技能,创造积极的第一印象,管理客户期望,建立客户忠诚度。
Explore Services Training
“Dale Carnegie Training was the catalyst that got us through some challenging times and allowed our leadership team to focus on common goals that were better understood by nearly everyone. Dale Carnegie Training changed the look and feel of our organization.”
Edward M. D’Alba, PE
President, Urban Engineering, Inc.

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