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Matt Norman | April 11, 2024
Creating a Trust-Centric Workplace Culture
To build a workplace culture of trust, we must first understand what “trust” really is. Trust provides the foundation for positive and productive relationships. People who are trustworthy show reliability, integrity, and strong emotional intelligence, which results in vulnerability and transparency.
According to Patrick Lencioni in his book The Five Dysfunctions of a Team, there are two basic types of trust: predictive-based trust and vulnerability-based trust. Predictive trust is based on the fact that someone has been reliable and competent in the past. Vulnerability trust is based on whether the person makes you feel psychologically safe, meaning you can open up to them without fear of repercussions. Both types of trust are necessary, but vulnerability-based trust will get you further as you level up your teams.
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Robert A Coleman, Ph.D. | March 21, 2024
What Is a Digital Culture and Why is it Important?
Technology touches all of our daily lives and it’s growing at an exponential rate, especially with advances such as generative AI, natural language processing (NLP), virtual reality (VR), and augmented reality (AR).
Work environments are becoming more automated and technologically dependent, and this brings with it rapid changes to the workplace.
As a result, views of culture that traditionally revolve around values, beliefs, and behaviors now must consider policies, procedures, and best practices for using digital technologies and how they impact stakeholders.
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Matt Norman | March 14, 2024
How to Manage Resistance to Change in the Workplace
Any change at work can be seen as disruptive if employees let it be. When major changes are initiated in organizations, workers may fear losing their jobs or having their work-life balance unsettled. They may become bitter if the change isn’t what they want or if they don’t perceive it as fair to them. Big changes can spark big emotions.
But even small changes in the workplace —like replacing a drip coffee maker with a fancy espresso machine—might inconvenience or upset people. It all comes down to how you manage resistance towards change.
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Lead with Influence: A Proven Process to Lead without Authority | March 12, 2024
Lead with Influence: A Proven Process to Lead without Authority
For Matt Norman, Dale Carnegie Training is part of his DNA. Both his grandfather and father have been trainers for a combined total of more than 60 years. Norman joined the “family business” after he pursued his passion to work in technology when he realized he could have a greater impact on others. Now, he leads the organization’s largest North American operation.
Join us for this insightful episode where you’ll learn how to be a leader without authority and how to gain buy-in through building quality interpersonal relationships. Don’t miss this opportunity to learn from Matt’s wisdom collected on his journey as leader of the largest North American operation in the Dale Carnegie network.
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Speaking with Heart: A Dale Carnegie Approach to Building a Better World | March 8, 2024
Speaking with Heart: A Dale Carnegie Approach to Building a Better World
Suzanne Chestnutt, a member of the Dale Carnegie Training board of directors, divides her career into two parts. Part 1 was the hard-charging executive. Part 2: The compassionate executive who wanted to give back and bring joy in other people’s lives.
Gain insights into effective leadership from a seasoned CEO. Discover the importance of social responsibility in business and the transformative power of personal and organizational change.
Don’t miss this opportunity to learn from Suzanne’s wealth of experience and wisdom.
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