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Manage Customer Expectations

In Person

Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet but also exceed these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

開催日時と場所を見る
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コースの特徴

Participants will learn to: Determine the expectations of their customers; Manage customer expectations in order to exceed them; Implement a customer expectations management process; Partner with customers to build a relationship.

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コースの狙い

Expectations will vary among customers. With a plethora of research and analysis web search tools, customers will learn about your organization before they walk in your doors. They will have their preconceived expectations prior to speaking to you, so it will be a good idea to prepare for this.

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期待できる効果

Having a structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

今後のコース日程

上記の場所を選択して、お住いの地域のコースイベントの日程を確認してください。 

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提供された情報は、当社のプライバシーポリシーに従って使用されます。

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