icon 個人向けコース

Attitudes for Service

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

コースの概要

It might sound simple, but driving profitability and growth stems from customer service and satisfaction. And superior customer service entails a series of finely interconnected activities that begin with the customer’s first point of contact and continues through to their next encounter.

Icon

コースの特徴

Set goals for improvement by assessing current Customer Service Attitudes. Build customer relationships by incorporating the Four Drivers of Customer Service. Maintain consistently positive attitude by applying Attitude Control Principles. Use conversational language to keep the interactions casual and relaxed.

Icon

コースの狙い

This seminar makes you keenly aware of how your attitude during customer contact can make the difference.

Icon

期待できる効果

You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction.

コースの申込み

Page 1
Next

あなたは別の地域のコースを追加しました。

一度に申込みができるのは同じ地域のコースのみです。
大丈夫です!以前選択した場所を削除して、現在の場所に置き換えて申込みができます。

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie