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Customer Service
Customer Service Training

World Class Customer Service

個人向け

Developing the communication and leadership skills to provide the best in customer service.

コースの特徴

Session 1A—Attitudes for Service Session 1B—Recall and Use Names Session 1C—Build Memory Skills & Enhance Relationships Session 2A—Increase Self Confidence Session 2B -- Enthusiasm and Engagement/ Create Loyal Customers Session 3A —Enhance Relationships & Motivate Others Session 3B — Put Stress in Perspective /Manage Customer Expectations Session 4A—Gain Willing Cooperation and Commit to Influence Others Session 4B—Energize Communications / unleash full Potential Session 4C—Speaking on your Feet/ Create good first impressions Session 5A—Report back on Stress Session 5B—Build Others and Ourselves through Recognition Session 5C—Inspire Others Session 6A—Disagree Agreeably Session 6B—Demonstrate Leadership Session 6C -- Realize the Power of Enthusiasm

コースの狙い

Session 1A—Attitudes for Service Session 1B—Recall and Use Names Session 1C—Build Memory Skills & Enhance Relationships Session 2A—Increase Self Confidence Session 2B -- Enthusiasm and Engagement/ Create Loyal Customers Session 3A —Enhance Relationships & Motivate Others Session 3B — Put Stress in Perspective /Manage Customer Expectations Session 4A—Gain Willing Cooperation and Commit to Influence Others Session 4B—Energize Communications / unleash full Potential Session 4C—Speaking on your Feet/ Create good first impressions Session 5A—Report back on Stress Session 5B—Build Others and Ourselves through Recognition Session 5C—Inspire Others Session 6A—Disagree Agreeably Session 6B—Demonstrate Leadership Session 6C -- Realize the Power of Enthusiasm

期待できる効果

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