Explore Our Transformational Resources

As a global leader in workplace training and development, we’ve created custom resources to supplement your training, as you further develop the skills to become a better, more confident, and more effective version of yourself.
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White Paper
The New Change Management: Leading Change in a VUCA World
Many business leaders are struggling to adjust to the new normal of digital disruption, ever-changing workplace norms, and the constant but necessary evolution of our business reality. Success in today’s world is more than managing these changes – it’s about leading teams who are confident and capable of embracing, innovating, and implementing change. View this on-demand webinar: How to Lead Change in a VUCA World, presented by Ercell Charles, Dale Carnegie’s VP of Training, and Mark Fitzmaurice, Managing Partner of Dale Carnegie Northern England.
Voir le Livre blanc
White Paper
Developing a Resilient Workforce: How Organizations Thrive in the Face of Adversity
Resilience refers to people’s ability to “bounce back” from adverse experiences and is characterized by the capacity to cope, recover and learn from them.
Voir le Livre blanc
White Paper
Managing Change in the Digital Era
Change management has become more critical than ever to successful leadership, and while the goal remains the same – creating confident, positive and optimistic stakeholders with the skills and commitment to ensure new initiatives succeed – the accelerated pace and purpose of change, along with people’s emotional response to technological advances (especially AI) has added complexity to the challenge.
Voir le Livre blanc
White Paper
Beyond Technology: Preparing People for Success in the Era of AI
Artificial Intelligence refers to IT systems that sense, comprehend, learn, and act – and it’s changing the way we live and work. As organizations deploy AI it will have profound impact on jobs, employee engagement and corporate culture. Understanding what that impact will be and how to prepare people for success will be critical.
Voir le Livre blanc
White Paper
Why Long-Term Customer Loyalty is Still Driven by Trusted Relationships
71 % des participants ont déclaré qu'ils préféreraient acheter auprès d'un professionnel des ventes en qui ils avaient totalement confiance qu'auprès d'un autre qui leur proposait un prix inférieur.
Voir le Livre blanc
White Paper
Susciter l’engagement de la génération Y
Les jeunes de la génération Y seront bientôt le segment le plus important du marché de l’emploi. Comment les engager ? Les données reprises dans ce document fournissent des stratégies pour inspirer des relations à travers le fossé générationnel. L’objectif final est de créer une culture de travail collectif.
Voir le Livre blanc
White Paper
WEBINAR: From Survive to Thrive: Tipping the Balance to Support a Resilient Workforce during COVID-19 Crisis and Beyond
Resilience is the ability to bounce back from adversity, and having the capacity to cope, recover and learn from disruptive events. During the current Covid-19 crisis, a mix of work-from-home, social distancing, economic anxiety, new job roles, and the threat of job loss demand resilience. Leaders can help their workforce build resilience.
Voir le Livre blanc
White Paper
WEBINAR: How To Develop An Agile Workforce in 2020
In this webinar, we share our research findings to help you to better understand organizational agility and identify ways to prepare your workforce to adapt and thrive in the rapid changes taking place around us every day. To listen to this pre-recorded webinar, please download a copy of how to access the webinar below. This webinar is presented by: Joe Hart, President and CEO, and Mark Marone, Director, Thought Leadership.
Voir le Livre blanc
White Paper
Humble Leaders: What defines them, and how they unlock a high-performance culture
Employee engagement, productivity, growth, and commitment all strongly depend on the effectiveness of leadership. Being a humble leader brings the best out of your people and models for them the type of leadership that will help them to succeed throughout their career.
Voir le Livre blanc
White Paper
Transforming Attitudes and Actions
Understand the Elements of a Strong Corporate Culture. In a recent study across four countries, Dale Carnegie set out to examine the perceptions of senior leaders on the strength of their own company cultures, their attitudes about its importance and impact, and actions they are taking to improve it.
Voir le Livre blanc
White Paper
Reconnaître les angles morts du leadership
Les études montrent que les leaders ont des « angles morts » et qu’ils peuvent coûter cher à l’organisation. Malheureusement, la plupart des leaders pensent que leur vision du monde de l’entreprise est absolue. Il faut donc une bonne dose de persuasion pour leur faire reconnaître les erreurs qu’ils ont commises. Ce document, soutenu par sondages auprès des employés, identifie les angles morts et offre des solutions efficaces pour y faire face.
Voir le Livre blanc
White Paper
Renforcer l'engagement des employés : le rôle du supérieur direct
L’engagement est synonyme d’employés heureux et loyaux... et de clients heureux et fidèles. L’engagement conduit à l’amélioration des niveaux de rétention et influence positivement les résultats financiers. Savoir comment les superviseurs immédiats agissent comme catalyseur de l'engagement des employés vous permet de tirer parti de cet outil pour influencer les niveaux d’engagement des employés et l’impact sur les résultats.
Voir le Livre blanc
White Paper
WEBINAR: Handling Stress and Supporting Resilience in Times of Crisis
This virtual event is a 50-minute session designed to bring leaders together to learn about and reflect on recent research by Dale Carnegie Training and others regarding resilience, its impact on reducing stress in times of adversity and how to develop it in people, teams and across an organization. To view this pre-recorded webinar, please download how to access the webinar below. This webinar is presented by: Neville De Lucia, International Dale Carnegie Franchise Association (IDCFA) Board Member – EMEA, and Tamara Anderson, Director of Enterprise Sales, Dale Carnegie Training.
Voir le Livre blanc
White Paper
Engaging your Students in Live Online Learning
The world has changed dramatically in the last several weeks as more and more schools are moving to online classes. Teachers & Parents alike are all struggling to cope with the changes that come from having to continue classroom teaching remotely. You may be asking similar questions: “How do I ensure that my students are successful when I can’t be physically present with them every day?” How do I keep them engaged, and how do I know they’re engaged when I can’t see them?” Today we’ll be addressing these and other questions. Using proven engagement principles, simple software and teaching best practices, mastering online schooling can become a reality. Dale Carnegie Training can help with its effective and proven methods of moving in-person classes to live online environment. Our 45 minutes webinar with a 15 minutes Q&A will cover some of the fundamentals.
Voir le Livre blanc
White Paper
The New Competitive Divide: Building the Foundation for Organizational Agility
Agility involves seeking out new information and embracing continuous change in a collaborative way – and it promises to become the new competitive advantage.
Voir le Livre blanc
White Paper
Employee Engagement: Making Engagement a Daily Priority for Leaders
A decade and billions of dollars later employee engagement levels have barely moved. Find out what companies may be missing in their quest to build a confident, engaged workforce that actually moves the needle on employee engagement.
Voir le Livre blanc
White Paper
Les facteurs émotionnels de l’engagement des employés
Les émotions et l'engagement sont liés. Les employés engagés sont plus productifs et loyaux. Cet article montre comment et pourquoi bien traiter vos employés, leur faire savoir qu'ils comptent, donner de la place à la croissance et regarder-les prendre leur envol !
Voir le Livre blanc
White Paper
La règle 3 + 3 de l’innovation d’expérience
Ce document se concentre sur les six tendances d’innovation que les entreprises utilisent pour répondre aux défis identifiés comme des obstacles à leur réussite. Trois tendances sont « axées sur le marché », les trois autres « ciblant le lieu de travail ». Les tendances « axées sur le marché » analysent de façon approfondie les attentes et les besoins inexprimés du client. Les tendances « ciblant le lieu de travail » évaluent comment optimiser l’expérience dans le milieu de travail.
Voir le Livre blanc
White Paper
The New Change Management: Leading Change in a VUCA World
Many business leaders are struggling to adjust to the new normal of digital disruption, ever-changing workplace norms, and the constant but necessary evolution of our business reality. Success in today’s world is more than managing these changes – it’s about leading teams who are confident and capable of embracing, innovating, and implementing change. View this on-demand webinar: How to Lead Change in a VUCA World, presented by Ercell Charles, Dale Carnegie’s VP of Training, and Mark Fitzmaurice, Managing Partner of Dale Carnegie Northern England.
Voir le Livre blanc
White Paper
WEBINAR: Handling Stress and Supporting Resilience in Times of Crisis
This virtual event is a 50-minute session designed to bring leaders together to learn about and reflect on recent research by Dale Carnegie Training and others regarding resilience, its impact on reducing stress in times of adversity and how to develop it in people, teams and across an organization. To view this pre-recorded webinar, please download how to access the webinar below. This webinar is presented by: Neville De Lucia, International Dale Carnegie Franchise Association (IDCFA) Board Member – EMEA, and Tamara Anderson, Director of Enterprise Sales, Dale Carnegie Training.
Voir le Livre blanc
White Paper
WEBINAR: How To Develop An Agile Workforce in 2020
In this webinar, we share our research findings to help you to better understand organizational agility and identify ways to prepare your workforce to adapt and thrive in the rapid changes taking place around us every day. To listen to this pre-recorded webinar, please download a copy of how to access the webinar below. This webinar is presented by: Joe Hart, President and CEO, and Mark Marone, Director, Thought Leadership.
Voir le Livre blanc
White Paper
Managing Change in the Digital Era
Change management has become more critical than ever to successful leadership, and while the goal remains the same – creating confident, positive and optimistic stakeholders with the skills and commitment to ensure new initiatives succeed – the accelerated pace and purpose of change, along with people’s emotional response to technological advances (especially AI) has added complexity to the challenge.
Voir le Livre blanc
White Paper
The New Competitive Divide: Building the Foundation for Organizational Agility
Agility involves seeking out new information and embracing continuous change in a collaborative way – and it promises to become the new competitive advantage.
Voir le Livre blanc
White Paper
Transforming Attitudes and Actions
Understand the Elements of a Strong Corporate Culture. In a recent study across four countries, Dale Carnegie set out to examine the perceptions of senior leaders on the strength of their own company cultures, their attitudes about its importance and impact, and actions they are taking to improve it.
Voir le Livre blanc
White Paper
Why Long-Term Customer Loyalty is Still Driven by Trusted Relationships
71 % des participants ont déclaré qu'ils préféreraient acheter auprès d'un professionnel des ventes en qui ils avaient totalement confiance qu'auprès d'un autre qui leur proposait un prix inférieur.
Voir le Livre blanc
White Paper
Les facteurs émotionnels de l’engagement des employés
Les émotions et l'engagement sont liés. Les employés engagés sont plus productifs et loyaux. Cet article montre comment et pourquoi bien traiter vos employés, leur faire savoir qu'ils comptent, donner de la place à la croissance et regarder-les prendre leur envol !
Voir le Livre blanc
White Paper
Renforcer l'engagement des employés : le rôle du supérieur direct
L’engagement est synonyme d’employés heureux et loyaux... et de clients heureux et fidèles. L’engagement conduit à l’amélioration des niveaux de rétention et influence positivement les résultats financiers. Savoir comment les superviseurs immédiats agissent comme catalyseur de l'engagement des employés vous permet de tirer parti de cet outil pour influencer les niveaux d’engagement des employés et l’impact sur les résultats.
Voir le Livre blanc
White Paper
WEBINAR: From Survive to Thrive: Tipping the Balance to Support a Resilient Workforce during COVID-19 Crisis and Beyond
Resilience is the ability to bounce back from adversity, and having the capacity to cope, recover and learn from disruptive events. During the current Covid-19 crisis, a mix of work-from-home, social distancing, economic anxiety, new job roles, and the threat of job loss demand resilience. Leaders can help their workforce build resilience.
Voir le Livre blanc
White Paper
Developing a Resilient Workforce: How Organizations Thrive in the Face of Adversity
Resilience refers to people’s ability to “bounce back” from adverse experiences and is characterized by the capacity to cope, recover and learn from them.
Voir le Livre blanc
White Paper
Engaging your Students in Live Online Learning
The world has changed dramatically in the last several weeks as more and more schools are moving to online classes. Teachers & Parents alike are all struggling to cope with the changes that come from having to continue classroom teaching remotely. You may be asking similar questions: “How do I ensure that my students are successful when I can’t be physically present with them every day?” How do I keep them engaged, and how do I know they’re engaged when I can’t see them?” Today we’ll be addressing these and other questions. Using proven engagement principles, simple software and teaching best practices, mastering online schooling can become a reality. Dale Carnegie Training can help with its effective and proven methods of moving in-person classes to live online environment. Our 45 minutes webinar with a 15 minutes Q&A will cover some of the fundamentals.
Voir le Livre blanc
White Paper
Humble Leaders: What defines them, and how they unlock a high-performance culture
Employee engagement, productivity, growth, and commitment all strongly depend on the effectiveness of leadership. Being a humble leader brings the best out of your people and models for them the type of leadership that will help them to succeed throughout their career.
Voir le Livre blanc
White Paper
Beyond Technology: Preparing People for Success in the Era of AI
Artificial Intelligence refers to IT systems that sense, comprehend, learn, and act – and it’s changing the way we live and work. As organizations deploy AI it will have profound impact on jobs, employee engagement and corporate culture. Understanding what that impact will be and how to prepare people for success will be critical.
Voir le Livre blanc
White Paper
Employee Engagement: Making Engagement a Daily Priority for Leaders
A decade and billions of dollars later employee engagement levels have barely moved. Find out what companies may be missing in their quest to build a confident, engaged workforce that actually moves the needle on employee engagement.
Voir le Livre blanc
White Paper
Reconnaître les angles morts du leadership
Les études montrent que les leaders ont des « angles morts » et qu’ils peuvent coûter cher à l’organisation. Malheureusement, la plupart des leaders pensent que leur vision du monde de l’entreprise est absolue. Il faut donc une bonne dose de persuasion pour leur faire reconnaître les erreurs qu’ils ont commises. Ce document, soutenu par sondages auprès des employés, identifie les angles morts et offre des solutions efficaces pour y faire face.
Voir le Livre blanc
White Paper
Susciter l’engagement de la génération Y
Les jeunes de la génération Y seront bientôt le segment le plus important du marché de l’emploi. Comment les engager ? Les données reprises dans ce document fournissent des stratégies pour inspirer des relations à travers le fossé générationnel. L’objectif final est de créer une culture de travail collectif.
Voir le Livre blanc
White Paper
La règle 3 + 3 de l’innovation d’expérience
Ce document se concentre sur les six tendances d’innovation que les entreprises utilisent pour répondre aux défis identifiés comme des obstacles à leur réussite. Trois tendances sont « axées sur le marché », les trois autres « ciblant le lieu de travail ». Les tendances « axées sur le marché » analysent de façon approfondie les attentes et les besoins inexprimés du client. Les tendances « ciblant le lieu de travail » évaluent comment optimiser l’expérience dans le milieu de travail.
Voir le Livre blanc
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