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World Class Customer Service

In Person

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.

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Ce que vous apprendrez

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives

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Pourquoi vous voulez l’apprendre

Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.

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Comment cela va vous aider

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Dates du prochain cours

Sélectionnez un site ci-dessus pour trouver les dates des cours dans votre région. 

Vous n'avez pas trouvé de date qui vous convenait? Vous voulez que ce programme soit offert à votre organisation ou à votre équipe? Communiquez avec nous pour obtenir plus d'informations.

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