icon Kurser och program på plats

World Class Customer Service

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.

Översikt för kurser, program och workshops

Good service results when the provider exceeds the customer's expectations. Quality service is one of those concepts that is easy to talk about but difficult to deliver. Delivering quality service requires tremendous energy, skill, and determination.

Icon

Vad du kommer att lära dig

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives

Icon

Varför du behöver lära dig det

Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.

Icon

Hur det kommer att hjälpa dig

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Registrera dig för den här kursen/programmet

Page 1
Next

Du har lagt till en kurs från en annan plats.

Du kan bara registrera eller lägga till kurser i din orderkorg från en plats åt gången.
Det är ok! Du kan fortfarande registrera dig till den här kursen och vi tar bort din tidigare valda plats och ersätter den med senast valda.

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie