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World Class Customer Service

In Person

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.

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Vad du kommer att lära dig

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives

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Varför du behöver lära dig det

Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.

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Hur det kommer att hjälpa dig

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Datum för kommande kurser

Välj en plats ovan för att hitta kursdatum i ditt område. 

Hittade du inte ett datum som passade dig? Vill du ha detta program levererat till din organisation eller ditt team? Kontakta oss för att få mer information.

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Tack för att du kontaktar oss! Vi återkommer till dig så fort vi kan.