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Vi är en världsledande organisation som ger dig träning på arbetsplatsen och hjälper dig att utvecklas, där du är. Vi skräddarsyr och kompletterar dina träningar med motivation och inspiration medan du vidareutvecklar egenskaper som gör dig bättre, säkrare och mer effektiv.

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Dale Carnegie's Secrets of Success

Over 50 million copies of Mr. Carnegie’s books such as How to Win Friends and Influence People and How to Stop Worrying and Start Living, and as a result, over 8 million lives have been inspired by his timeless values and practices. A plethora of golden tips will set you on the path toward unimagined success. Put these tips in to action to excel as a leader and become the best version of yourself.
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Team Conflict Resolution Strategies

When a team player has an issue with another, a leader should be willing and able to address problems directly and as swiftly as possible. When you understand different conflict resolution strategies, you’ll be able to more easily see things from another person’s perspective, engage your team members, and work effectively with challenging situations before they become crippling to the team’s progress -- and most assuredly before there is bloodshed.
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Time Management: A Practical Guide To Efficiently Prioritizing Your Time, Enabling You To Achieve Optimum Results

The reality of today’s world is that we must achieve great results within less time. The key is to optimize your time, both professionally and personally, in a manner that will yield the most ideal results. This brief guide is designed to help you prioritize tasks and work efficiently.
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Communicate with Diplomacy and Tact

This guide gives you powerful insight into your own strengths and weaknesses as a communicator. It is designed to help you learn to disagree in an agreeable manner, assert yourself confidently and tactfully, and demonstrate an open and understanding attitude toward others. Think Mother Teresa!
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How to Provide Feedback Without Insulting Your Workers

A recent Dale Carnegie Training Employee Engagement Study revealed that the immediate supervisor, and their behavior and attitude, drives employee engagement in the workplace. If managers want to maintain engaged workers, they need to provide feedback and constructive criticism in a positive way, without condescension or antagonism. In short, you get more flies with honey than you do with vinegar!
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How to Run an Effective Performance Review

This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review. It will show you the best ways to encourage, empower, and engage your employees with the performance appraisal. You’ll learn that by exhibiting the right attitude when discussing areas that need improvement, you can ignite workplace enthusiasm.
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Leading A Multi-Generational Workforce

According to a Dale Carnegie Training Employee Engagement study, “Employees who feel their immediate manager displays strong leadership, positive standards and interest in them on a personal level are more engaged.” This ebook is designed to show you what makes each generation tick, so that you can effectively give them the personal attention that they need. Knowing how to communicate, coach, motivate and provide feedback for each generation is vital.
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Sales Effectiveness: Overcoming Objections

As long as there is business to be conducted, there will be objections to overcome. This ebook will guide you through the steps of overcoming objections by listening to concerns, questioning to understand, cushioning to acknowledge that you understand, responding, and finally evaluating whether or not the client is ready to move forward.
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Sales Management Guidebook

Accomplished sales leaders strive to ensure that the workplace is engaging. The relationship between managers and their team members is one of the primary indicators of employee engagement and team success. When managers take an active and supporting role in goal setting and in team members’ accountability, people on the team feel they can make a difference and are more engaged in achieving results.
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Dale Carnegie Quick Tips for Outstanding Customer Service

It might sound simple, but driving profitability and growth stems from customer service and satisfaction. Transforming a customer into a champion hinges on perfecting the details throughout the customer lifecycle. This guide offers practical customer service tips you can use immediately – and leave your competitors in the dust… every. single. time.
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