tillbaka
Customer Service
Customer Service Training

Customer Service Excellence

På plats

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

Vad du kommer att lära dig

This training will show how your attitude during customer contact can make the difference. You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction. Learn how to stay professional in emotional situations, beyond basic telephone courtesy. Follow a consistent process to resolve complaints and conflicts. Most importantly, discover how to truly engage customers and build enduring relationships.

Varför du behöver lära dig det

Hur det kommer att hjälpa dig

The process will help you move beyond the daily challenges and hang-ups so that you can focus on building loyalty. Conflicts that once seemed overwhelming will seem simple, paving the way for delivering outstanding customer service. Your organization will gain a base of customers that feel valued and cared for in every interaction.

Print This Page
No results
NO ADDITIONAL COURSES
Hittade du inte ett datum som passade dig? Vill du ha detta program levererat till din organisation eller ditt team? Kontakta oss för att få mer information.
Informationen du tillhandahåller kommer att användas i enlighet med villkoren i vår integritetspolicy.
Skicka

Upptäck hur Dale Carnegie kan skapa resultat för ditt företag eller team

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.