Build the skills you need to enhance your current relationships, develop and grow new ones, and ensure every interaction is a valuable, positive, successful one.
O que aprenderá
Demonstrating professionalism, establishing rapport, communicating well and effectively solving customer problems
Por que precisa disso
In today's high-tech world of communications, it's easy for us to forget that the people we're emailing, texting, or speaking with on the phone are real people. People who are treated with respect, kindness and attention are more willing to engage with you as a partner.
Resultados que vai atingir
Build better, lasting, more meaningful relationships with clients and co-workers, establish a sterling reputation for integrity and camaraderie, set yourself apart as a leader and pillar of your community.
“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”