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Customer Service
Attitudes for Service
In PersonThe foundation of creating a Customer Service Culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customer from hostile or ambivalent toward supportive and enthusiastic.
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O que aprenderá
At the completion of this module, participants will be able to: • Assess Customer Service Attitudes to set goals for improvement • Incorporate the Four Drivers of Customer Service to build customer relationships • Apply Attitude Control Principles to manage their attitudes • Use conversational language to keep the interaction low pressure
Por que precisa disso
Primary Competency Categories: • Attitude - Maintains a friendly, positive, and enthusiastic outlook. • External Awareness - Sees things from multiple points of view. Keeps up to date with issues that affect responsibility. • Customer Experience - Leverages positive experiences to create customer loyalty and long-term relationships.
Resultados que vai atingir
This module begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is showing. The challenge is to maintain a friendly, low pressure and high service environment for your customers and keep yourself productive and service— oriented throughout your day.