Creating Loyal Customers Through Exceptional Customer Service
Retaining customers in a growing global market is no easy task. Today’s customers are educated, prepared and have more options than ever before. They can also be more demanding and merely satisfying them isn’t enough. This workshop will give insight into delivering exceptional customer service that exceeds expectations every time.
O que aprenderá
1) Increase customer loyalty through exceptional customer service.2) Apply principles to exceed customer expectations.3) Explore email etiquette when responding to customers.4) Effectively address mistakes using an empathetic approach.5) Build relationships and loyalty using creative follow-up techniques.
Por que precisa disso
Exceptional customer service is about creating meaningful relationships and memorable moments in every interaction.
Resultados que vai atingir
Going above and beyond at every touch point is the keystone to strong customer relationships and loyalty.
