Back
Sales Training
Sales Training

Attitudes for Customer Service

Присъствени

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

Какво ще научите

- Set goals for improvement by assessing current Customer Service Attitudes. - Build customer relationships by incorporating the Four Drivers of Customer Service. - Maintain a consistently positive attitude by applying Attitude Control Principles. - Use conversational language to keep the interactions casual and relaxed.

Защо бихте искали да го научите

Driving profitability and growth stem from customer service and satisfaction.

Как ще ви помогне

This module makes you keenly aware of how your attitude during customer contact can make the difference

Print This Page
08/18/2020 - 08/19/2020
Време: 7:30 AM - 11:00 AM
Продължителност: 2 Consecutive 1/2 days

Sacramento, CA 95833

Регистрирайте се сега
09/1/2020 - 09/1/2020
Време: 7:30 AM - 3:30 PM
Продължителност: 1 day

Sacramento, CA 95833

Регистрирайте се сега

NO ADDITIONAL COURSES

Не намирате дата, която Ви устройва? Искате тази програма да бъде доставена за Вашата организация или екип? Свържете се с нас, за да получите повече информация.
Тази информация, която предоставяте, ще бъде използвана в съответствие с нашите условия политика за поверителност.
изпращане

Лесно е да поддържате актуална информация с нашия бюлетин

©2020 Dale Carnegie & Associates, Inc., All Rights Reserved.
Dale Carnegie Logo
This website uses cookies to enhance your browsing experience. For more information view our Privacy Policy.