“Dale Carnegie Training was the catalyst that got us through some challenging times and allowed our leadership team to focus on common goals that were better understood by nearly everyone. Dale Carnegie Training changed the look and feel of our organization.”
Edward M. D’Alba, PE
President, Urban Engineering, Inc.
卡內基先生的著作已出版超過 5000 萬冊，例如《人性的弱點》 (How to Win Friends and Influence People) 和《人性的優點》(How to Stop Worrying and Start Living)。他的價值觀和實戰方法歷久常新，啟發了超過 800 萬人。他的許多金科玉律更將帶您踏上超乎想像的成功之路。您可將這些秘訣付諸實踐，成為出色的領袖，令自己更為非凡出眾。
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Closing the Sale by Building Customer Relationships
To offer your customers value, you must first have a clear understanding of their needs. To that end, the most important thing you can do in any customer interaction is ask questions, and then listen. Once you have a firm grasp on their requirements, you can offer solutions and then ask for the opportunity to form a business partnership.
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