查閱突破自我界限的培訓資源

A decade and billions of dollars later employee engagement levels have barely moved. Find out what companies may be missing in their quest to build a confident, engaged workforce that actually moves the needle on employee engagement.

71% of customers said they would rather buy from a sales professional they completely trusted than one who gave them a lower price.

Dale Carnegie set out to examine the perceptions of senior leaders on the strength of their own company cultures, their attitudes about its importance and impact, and actions they are taking to improve it. Gain a better understanding of what companies with successful cultures are thinking and doing and discover ways in which you and your leaders can build a more engaging corporate culture.

研究顯示，領導者擁有的盲點將為企業帶來沉重的代價。 可悲的是，大多數領導者都認為自己在商業世界近乎完美，完全沒有問題。因此，要他們承認自己的錯誤實在有一定難度。本書參考員工的意見調查，指出領導者常見的盲點，並提供相應有效的解決方案。

情感和投入度是息息相關的。員工越投入工作，效率和忠誠度也就越高。本書教您如何善待員工，以及原因何在。您將讓他們認識到自已的價值，並給予他們充足的發展空間，最後看著他們展翅高飛！

千禧一代即將成為最大的勞動力，我們應該如何推動他們？本書涵蓋的資料為您提供一些策略，用於鼓勵不同世代的員工，營造團結合作的企業文化。

全心投入可使員工和客戶保持快樂和忠誠。全心投入有利留住員工，為企業效益帶來積極作用。您將明白直屬上司如何成為催化劑，員工投入工作，您將學會善用本工具，提高員工投入度和經濟效益。

本書主要探討六大創新趨勢，幫助企業消除成功路上的障礙。其中包括 3 種市場趨勢，以及 3 種職場趨勢。在市場趨勢方面，深入分析了客戶的期望和未表達的需要，而在職場趨勢方面，則評估了如何優化工作環境，使員工有更好的體驗。