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World Class Customer Service

With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage "best practices" to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction.

코스 개요

Good service results when the provider exceeds the customer's expectations. Quality service is one of those concepts that is easy to talk about but difficult to deliver. Delivering quality service requires tremendous energy, skill, and determination.

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교육 내용

Adjust the way we approach others to support a vibrant customer culture, understand and apply a customer-focused approach to service, resolve customer complaints from rational and emotional perspectives

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교육 목적

Demonstrating behaviors or helpfulness, genuine interest, and respect influences customer behavior.

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교육 효과

Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

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한 번에 한 지역에서 코스 등록 및 추가할 수 있습니다.
하지만 이 코스에 등록할 수 있으며 이전 선택한 지역은 취소하시고 현재 지역으로 입력하시기 바랍니다.

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie