This dynamic one-day seminar will show you how to use Dale Carnegie’s proven human relations principles to transform dysfunctional behavior into useful work patterns.
During this interactive workshop, you’ll learn different response styles that contribute to our difficult employee relationships, how to increase skills in understanding and relating to difficult employees, and develop a plan for how to relate.
To understand and resolve conflict that occurs in the workplace using the conflict response model.
You will be better equipped to stop dysfunctional behavior from creating conflict, destroying morale and killing productivity.
“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”