Arrow LeftBack
Icon Customer Service

Customer Service Excellence

In Person

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest and respect influences customer behavior — moving them from indifferent to loyal.

교육 일정 및 지역
Head with lightbulb

교육 내용

This training will show how your attitude during customer contact can make the difference. You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction. Learn how to stay professional in emotional situations, beyond basic telephone courtesy. Follow a consistent process to resolve complaints and conflicts. Most importantly, discover how to truly engage customers and build enduring relationships.

Open book

교육 목적

Person standing next to flag

교육 효과

The process will help you move beyond the daily challenges and hang-ups so that you can focus on building loyalty. Conflicts that once seemed overwhelming will seem simple, paving the way for delivering outstanding customer service. Your organization will gain a base of customers that feel valued and cared for in every interaction.

다음 과정 날짜

위의 장소를 클릭하여 여러분 지역의 코스 이벤트 날짜를 선택하세요. 

여러분에게 적합한 날짜를 찾지 못했습니까? 이 프로그램이 여러분의 조직 또는 팀에게 제공되기를 원합니까? 추가 정보를 원하시면 당사에 문의하세요.

The information you provide will be used in accordance with the terms of our privacy policy.

Thank you! A representative will contact you shortly about your inquiry.