icon 面对面课程

Attitudes for Service

The foundation of creating a Customer Service Culture is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customer from hostile or ambivalent toward supportive and enthusiastic.

课程概述

It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines, and that customer loyalty drives profitability and growth. This complete experience is what can cause a customer to become a champion for an organization.

Icon

学习内容

At the completion of this module, participants will be able to: • Assess Customer Service Attitudes to set goals for improvement • Incorporate the Four Drivers of Customer Service to build customer relationships • Apply Attitude Control Principles to manage their attitudes • Use conversational language to keep the interaction low pressure

Icon

学习原因

Primary Competency Categories: • Attitude - Maintains a friendly, positive, and enthusiastic outlook. • External Awareness - Sees things from multiple points of view. Keeps up to date with issues that affect responsibility. • Customer Experience - Leverages positive experiences to create customer loyalty and long-term relationships.

Icon

学习效果

This module begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is showing. The challenge is to maintain a friendly, low pressure and high service environment for your customers and keep yourself productive and service— oriented throughout your day.

注册该课程

Page 1
Next

您从另一个地点添加了课程。

您一次只能向购物车购买或添加同一地点的课程。
没关系!您仍然可以购买该课程,我们将移除您之前选择的地点,并将其替换为当前地点。

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie