Customer Service Excellence
Thinking of the people in other departments as “customers” gives you a new perspective on getting work accomplished. Identifying your internal customers, determining how to provide the service they need, and communicating with them the way you would an external customer opens new doors for relationship and process improvement.
学习内容
Gain a clear picture of the internal service relationships in their position. Understand and meet the expectations of their internal customers. Demonstrate superior internal customer service and care.Implement techniques and tools for improving working relationships.
学习原因
You receive the best possible toolkit for servicing internal customers. You begin by shifting your own mindset to one of customer, not process- focused. You will discover techniques for keeping the lines of communication open and managing shared expectations. When internal partners work together it has a powerful effect on job satisfaction and external customers reap the benefits!
学习效果
Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.
