/ / How to Deal with Difficult People and Customers
面对面
领导力
How to Deal with Difficult People and Customers
课程主题还包含:
人际技能
关于
Avoiding difficult people and customers can lead to unresolved conflicts and miscommunications, resulting in loss of time, energy, morale, productivity, and even customers. This class will help you effectively engage with problematic people.
学习内容
Learn how to work more effectively with difficult people. Apply strategies for negotiating and compromising with difficult customers. Discover how to gain cooperation and change behaviors without creating resentment.
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学习原因
The way you deal with a difficult person will determine future relationships and can impact an organization's productivity and bottom line.
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学习效果
You will gain the confidence to confront and effectively deal with the behaviors of difficult people rather than reacting negatively.
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Select the best option for you:
任何语言
选择一个地点
您所选的地区暂时没有卡内基课程， 请扩大搜寻范围。
有问题？请随时咨询
Questions?
