Attitudes for Service
When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.
学习内容
Set goals for improvement by assessing current Customer Service Attitudes.Build customer relationships by incorporating the Four Drivers of Customer Service. Maintain consistently positive attitude by applying Attitude Control Principles. Use conversational language to keep the interactions casual and relaxed.
学习原因
This seminar makes you keenly aware of how your attitude during customer contact can make the difference.
学习效果
You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction.
