Arrow LeftBack
Icon Penjualan

Manage Customer Expectations

In Person

Customers today have higher expectations than ever before. They have the tools and take the time to seek out the organizations that will not only meet but also exceed these high expectations. A structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Lihat Tanggal dan Lokasi
Head with lightbulb

Apa yang akan akan pelajari

Participants will learn to: Determine the expectations of their customers; Manage customer expectations in order to exceed them; Implement a customer expectations management process; Partner with customers to build a relationship.

Open book

Mengapa Anda ingin mempelajarinya

Expectations will vary among customers. With a plethora of research and analysis web search tools, customers will learn about your organization before they walk in your doors. They will have their preconceived expectations prior to speaking to you, so it will be a good idea to prepare for this.

Person standing next to flag

Bagaimana ini akan membantu Anda

Having a structured process for exceeding customer expectations is necessary if you hope to outdistance your competition.

Tanggal Program Akan Datang

Pilih lokasi di atas untuk menemukan tanggal acara di area Anda. 

Tidak menemukan tanggal yang sesuai untuk Anda? Ingin program ini diselenggarakan untuk organisasi atau tim Anda? Hubungi kami untuk mendapatkan informasi selengkapnya.

The information you provide will be used in accordance with the terms of our privacy policy.

Thank you! A representative will contact you shortly about your inquiry.