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Attitudes for Service

When it comes to customer service, attitude trumps aptitude. Creating and maintaining a customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate.

Ikhtisar kursus

It might sound simple, but driving profitability and growth stems from customer service and satisfaction. And superior customer service entails a series of finely interconnected activities that begin with the customer’s first point of contact and continues through to their next encounter.

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Apa yang akan akan pelajari

Set goals for improvement by assessing current Customer Service Attitudes. Build customer relationships by incorporating the Four Drivers of Customer Service. Maintain consistently positive attitude by applying Attitude Control Principles. Use conversational language to keep the interactions casual and relaxed.

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Mengapa Anda ingin mempelajarinya

This seminar makes you keenly aware of how your attitude during customer contact can make the difference.

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Bagaimana ini akan membantu Anda

You will learn to project a friendly willingness to serve customers in a low-pressure, high-touch way in every customer interaction.

Daftar untuk program ini

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Anda telah menambahkan kursus dari lokasi yang berbeda.

Anda hanya bisa mendaftar atau menambahkan program ke keranjang Anda dari satu lokasi setiap kalinya.
Tidak apa-apa! Anda tetap dapat mendaftar untuk kursus ini dan kami akan menghapus lokasi yang Anda pilih sebelumnya dan menggantinya dengan yang sekarang.

“Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.”

Dale Carnegie
Dale Carnegie